Nisrin Zayed

I am an experienced and highly motivated Team Leader Manager with a strong background in sales,customer service, and employee development. My career began in 2016 in first-line support and subscription sales including TV channel packages and tv hardware. Due to exceptional performance i was promoted to the retention/winback team where i consistency ranked as the top performer and i also got nominated 2018 as the best saler in the company.

In 2021, i transitioned into a leadership role as Team Leader Manager. Since then, i have successfully led and developed high-performance sales teams by implementing strategic coaching, active call monitoring, and daily one-on-one support. My leadership directly resulted in record breaking sales figures,surpassing targets that were previously seen as unattainable.

I am passionate about people development and belive that a strong team culture drives results. I regularly held well-being sessions with my team, which significantly reduced sick leave and improved engagement and morale. My leadership style blends performance focus with empathy , which has proven high effective in fast paced, target driven environment.

I have completed multiple leadership and management courses, including training on handling absenteeism and promoting workplace wellness and diffrent type of leadership managing. I am now seeking a new opportunity in Qatar where i can bring my skills,energy and result driven approach to diverse and growth- oriented team.

• Led employee relations through effective communication, coaching, training, and development.
• Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.

• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Developed strong relationships with clients through excellent customer service and regular followups.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
• Assisted call-in customers with questions and orders.
• Achieved top performer status within the company due to consistent high sales numbers.