Nina Połajdowicz
Malmo
Overview
2
2
years of professional experience
1
1
Certification
Work History
Car Rental Agent
Kaizen Rent, Airport Branch
11.2023 - 04.2024
- Increased customer satisfaction by providing professional service, prompt communication, and addressing concerns in a timely manner.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
Waitress
AmRest
03.2022 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Master of Science - Political Science
Lund University
Lund06-2026
Bachelor of Arts - Cultural Studies
University of Silesia
Katowice07-2024
Skills
- Policy comprehension
- Reservation management
- Strong multitasking
- Reservations
- Teamwork
- Customer service
Volunteering
08.2022 – 08.2022
Diamond League - Memoriał Kamili Skolimowskiej Chorzów
09.2021 – 09.2021
12. LOTTO Silesia Memoriał Kamili Skolimowskiej Chorzów
05.2021 – 05.2021
Team European Championships 2021 Chorzów
05.2021 – 05.2021
World Relays Championships Silesia 21 Chorzów
Languages
English
Professional Working
Spanish
Limited Working
Certification
- B Category Driver's License
Timeline
Car Rental Agent
Kaizen Rent, Airport Branch
11.2023 - 04.2024
Waitress
AmRest
03.2022 - 06.2023
Master of Science - Political Science
Lund University
Bachelor of Arts - Cultural Studies
University of Silesia
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