NGWA CHE VALERIE
Sollentuna
Summary
Dynamic Rider Team Leader at Foodora Logistics AB with a proven track record in enhancing delivery efficiency and customer satisfaction. Leveraged strong communication and problem-solving skills to reduce delivery times and foster loyalty. Committed to safety and teamwork, consistently exceeding performance goals while maintaining a clean and organized work environment.
Overview
4
4
years of professional experience
Work History
Rider Team Leader
Foodora Logistics AB
10.2023 - Current
- Maintained accurate records of deliveries and payments using mobile applications.
- Communicated effectively with customers regarding order status and any issues encountered.
- Assisted in training new riders on operational procedures and safety protocols.
- Adhered to health and safety regulations while handling food items during transport.
- Collaborated with team members to improve delivery processes and enhance service quality.
- Resolved riders inquiries and complaints professionally, contributing to positive experiences.
- Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
- Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.
- Assisted with training new riders by sharing expertise on best practices and safe riding techniques, fostering a supportive team environment.
- Contributed positively to the team dynamic by offering assistance to fellow riders whenever necessary or requested.
- Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
- Followed all traffic regulations diligently, minimizing accidents and upholding the company''s reputation for safe transportation
- Maintained a clean and organized vehicle, promoting a positive image for the company and increasing client confidence.
- Consistently met or exceeded company performance goals by adopting a proactive approach to task prioritization and efficient route planning.
- Adapted quickly to changing weather conditions, adjusting routes as needed to ensure safety and timely deliveries.
Food Delivery Courier(rider)
Foodora Logistics AB
08.2021 - 09.2023
- Maintained vehicle cleanliness and compliance with safety regulations.
- Implemented process improvements that reduced delivery times and increased productivity.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
Education
Forklift License - Truck License
MGB TRUCK
Huddinge, Stockholm, Sweden05-2025
High School Diploma -
Cameroon General Certificates of Education Board
Cameroon06-2006
GCE Ordinary Level Commercial in Business Studies - GCE Ordinary Level Commercial
Cameroon General Certificates of Education Board
Cameroon06-2005
Skills
- Strong endurance
- Equipment operation
- Problem-solving
- Machinery upkeep
- Workflow management
- Greenhouse work
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Active listening
- Effective communication
- Decision-making
- Heavy lifting
- Team building
- Task prioritization
- Interpersonal skills
- Analytical thinking
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Swedish
Elementary (A2)
Timeline
Rider Team Leader
Foodora Logistics AB
10.2023 - Current
Food Delivery Courier(rider)
Foodora Logistics AB
08.2021 - 09.2023
Forklift License - Truck License
MGB TRUCK
High School Diploma -
Cameroon General Certificates of Education Board
GCE Ordinary Level Commercial in Business Studies - GCE Ordinary Level Commercial
Cameroon General Certificates of Education Board
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