Nema Sillah Bagge

I am currently employed on a permanent basis in customer service support. Since August 2021, I have been working part-time while combining it with my HR studies.

• Supporting customer service representatives in cases requiring higher authority and risk assessment
• Training customer service representatives
• Other administrative tasks
• Gained extensive experience in customer relations, sales, business planning, etc.
• Developed skills in the service industry
• Became more self-reliant and earned the trust to take on a leadership role, including stepping in for the previous team leader and being responsible for employees, leading meetings, etc.
• Acquired strong abilities in pedagogy and communication, with an understanding of different people's needs

• Increased responsibilities in general due to extended mandate compared to my previous customer service role

• Established strong rapport with customers, fostering long-term relationships and repeat business.

• Resolved customer service issues using company processes and policies and provided updates to customers.

• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

• As a result of having this position, I have gained a deeper understanding of the organization as a whole, how to develop and maintain long-term relationships with customers and cooperation partners

• Developed my skills within sales

• Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.

• Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.

• Explained features, advantages and disadvantages of various policies to promote insurance sales.

• Established long-lasting relationships with clients through proactive communication and exceptional service.

Lolodi is a flower and interior design shop located in central Stockholm. I was responsible for the business during the summer of 2018.

• Managing the purchase of flowers and other goods
• Serving as the face of the company
• Maintaining daily contact with both private and corporate customers
• Operating the cash register
• Gained strong cash handling experience
• Increased stress tolerance
• Improved forward planning and organizational skills

Max is one of Sweden's largest restaurant chains. I worked on an hourly basis at Max Emporia.

• Serving customers

• Cleaning and dishwashing

• Operating the cash register

• Food preparation

• Increased stress tolerance

• Strengthened understanding of the service industry

• Gained experience working during inconvenient hours