Nazarii Fedorchuk

Gavle

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

year of professional experience

Work History

Call Center Operator

Il molino Pizza

09.2021 - 02.2022

Responded to customer requests for products, services and company information.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Junior System Administrator

03.2021 - 05.2021

Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
Directed IT services, counseled executives and collaborated with senior management on strategic planning.
Controlled development of test areas, systems test data and testing methods prior to implementing new systems.

Education

Bachelor of Applied Science in Information Technology - Cybersecurity

National Technical University of Ukraine , Kiev, Ukraine

05.2027

Skills

Customer Service Optimization
Brand Representation
Critical Thinking

Accounts Payable and Accounts Receivable
Problem-Solving Skills
Customer Support

Languages

Ukrainian, Russian

Native language

English

Intermediate

Czech

Intermediate

Timeline

Call Center Operator - Il molino Pizza

09.2021 - 02.2022

Junior System Administrator -