NATHALIE NYSTRÖM ANDERSSON
Summary
Detail-oriented with a strong work ethic and dedication to goals. Proficient in CRM management, documentation, calendar coordination, and reporting. Well-versed in project management, business processes, and customer service. Strong communicator with adept multitasking abilities. Proven leader with a track record of client and staff retention. Skilled in problem-solving and critical thinking, ensuring teams handle diverse business needs efficiently.
Overview
17
17
years of professional experience
Work History
Briefing Coordinator
AT MICROSOFT TECHNOLOGY CENTER
10.2018 - Current
- Manage MTC engagements, handling logistics, bookings, and team coordination. Manage visual aspects and sales operations for enhanced functionality. Provided expertise in data entry, reporting, and tracking
- Overseeing comprehensive engagement planning, including mailbox management and calendar coordination. Optimizing stakeholder communication and data integrity through PowerBI reporting. Supported end-to-end operations, including PO creation, materials organization, and workflow management. Ensured accurate organizational communication
- Extra core responsibilities, such as: training sessions on CRM, holiday cover, CRM development project (corp), entered data, generated reports, and produced tracking documents, coached employees through day-to-day work and complex problems.
MANAGEMENT/LEADERSHIP ASSISTANT
Tele2/BRAVURA, STOCKHOLM
01.2018 - 09.2018
- Handled administrative tasks such as booking meeting rooms, managing incoming invoices, and preparing agendas for various meetings. Also, proficient in document preparations and translations for meetings with external clients. Managed and coordinated daily schedules, business activities, and meetings for three managers.
QUALITY MANAGER & PROJECT LEADER
FUNERA AB STOCKHOLM
08.2017 - 01.2018
- Managed escalated customer complaints and ensured satisfactory resolutions through appropriate compensation.
- Oversaw quality management of diverse suppliers, including stone carpenters, marketing firms, and the Swedish Church.
- Conducted extensive supplier meetings to align operational processes and systems for improved collaboration and efficiency.
- Led a strategic project optimizing website traffic and CRM system usage to target customer segments, enhancing overall stakeholder experience.
- Collaborated with team members to set, track, and achieve collective goals and objectives, successfully recruited, hired, and supervised resources to form a high-performing project team, while defining roles and responsibilities for each member, Offered guidance, inspiration, and coaching to promote individual and team growth.
FUNERAL COORDINATOR/ADVISOR
STOCKHOLM
08.2016 - 01.2018
- My job was answering incoming phone calls and emails from customers regarding funeral arrangements, floral arrangement orders as well as different question in regards to someone passing away. I also handled meetings at the office with the customers were we conducted the final planning process for funerals, and also advising. I attended ceremonies where I coordinated the funerals so they would run as smoothly as possible.
Store Sales representative
Belle Shoes, Dressmann, Jaklinders AB
01.2013 - 01.2018
- Provided personalized assistance to customers, attended to individual customer preferences, offering tailored product recommendations to meet their needs and desires.
- Efficiently processed high volumes of cash, credit, and gift card transactions, ensuring accurate cash drawer reconciliation at the end of each shift.
- Maintained meticulous records of inventory, sales transactions, and customer details to enhance overall customer experiences.
CUSTOMER SERVICE MANAGER & REGIONAL MANAGER
FUNERA AB, STOCKHOLM
06.2017 - 10.2017
- My responsibilities included overseeing customer service operations, optimizing ceremonies, transportation, and staff allocation. I implemented routine improvements and maintained staffing levels. As a hands-on Regional Manager, I managed regional finances and recruitment. Reporting to the CEO and engaging with the CFO, I drove business development.
TEAM LEADER & ADVISOR/COORDINATOR
FUNERA AB STOCKHOLM
03.2017 - 07.2017
- During my time as Team Leader, which I worked as at the same time as my job as funeral coordinator, my role was making sure that all the ceremonies was being planned and handled correctly, I were also in charge of the billing process to make sure that everything was billed correctly
- As well as in charge of the customer service team; recruiting, development meetings (what do you like, what do you need to be better at etc.), educating so that all service team members can handle all types of situations and orders.
Business Delivery Coordinator
STOCKHOLM
01.2016 - 06.2016
- - Provided timely updates to customers regarding their delivery progress.
- Assured customers of accurate and punctual supply and delivery services.
- Guided customers through the process and offered comprehensive guides and quick-reference materials for assistance. Scheduled, monitored, and communicated delivery updates. Gathered product specifications and delivery details for smooth operations, including rush deliveries within tight timelines.
Administrator
Elkraft Sverige AB
12.2014 - 03.2015
Project Administrator
Swedbank AB
10.2014 - 12.2014
Business Administrator
Konica Minolta AB
01.2014 - 09.2014
Teachers Assistant
Ingridskolan AB
02.2013 - 01.2014
CEO/Executive Assistant
GoProductive AB
01.2012 - 02.2013
Sales assistant
Perido Skills AB
01.2007 - 01.2012
CEO/Executive Assistant & Project Manager
Area Media Group AB
01.2011 - 07.2011
Candidate support manager & sales support
Monster AB
08.2007 - 07.2008
Education
Vocational University Diploma - INTERNATIONAL SALES AND MARKETING
Sälj & Marknadshögskolan
Stockholm, Sweden2011
DIPLOMA - BUSINESS AND EVENT MANAGEMENT
Martin College
Brisbane, Australia2009
HIGH SCHOOL DIPLOMA - Media & Journalism
JENSEN NORRA GYMNASIUM
Stockholm, Sweden2009
High School Diploma -
Sutton Public High School
Nebraska, USA05.2008
Skills
- Customer relations
- Project planning
- Verbal and Written Communication
- Customer relationship management
- Customer Service
- Problem solving
- Change Management Process
- Social Media Knowledge & planning
Languages
Swedish
Native language
English
Proficient
C2
Timeline
Briefing Coordinator
AT MICROSOFT TECHNOLOGY CENTER
10.2018 - Current
MANAGEMENT/LEADERSHIP ASSISTANT
Tele2/BRAVURA, STOCKHOLM
01.2018 - 09.2018
QUALITY MANAGER & PROJECT LEADER
FUNERA AB STOCKHOLM
08.2017 - 01.2018
CUSTOMER SERVICE MANAGER & REGIONAL MANAGER
FUNERA AB, STOCKHOLM
06.2017 - 10.2017
TEAM LEADER & ADVISOR/COORDINATOR
FUNERA AB STOCKHOLM
03.2017 - 07.2017
FUNERAL COORDINATOR/ADVISOR
STOCKHOLM
08.2016 - 01.2018
Business Delivery Coordinator
STOCKHOLM
01.2016 - 06.2016
Administrator
Elkraft Sverige AB
12.2014 - 03.2015
Project Administrator
Swedbank AB
10.2014 - 12.2014
Business Administrator
Konica Minolta AB
01.2014 - 09.2014
Teachers Assistant
Ingridskolan AB
02.2013 - 01.2014
Store Sales representative
Belle Shoes, Dressmann, Jaklinders AB
01.2013 - 01.2018
CEO/Executive Assistant
GoProductive AB
01.2012 - 02.2013
CEO/Executive Assistant & Project Manager
Area Media Group AB
01.2011 - 07.2011
Candidate support manager & sales support
Monster AB
08.2007 - 07.2008
Sales assistant
Perido Skills AB
01.2007 - 01.2012
Vocational University Diploma - INTERNATIONAL SALES AND MARKETING
Sälj & Marknadshögskolan
DIPLOMA - BUSINESS AND EVENT MANAGEMENT
Martin College
HIGH SCHOOL DIPLOMA - Media & Journalism
JENSEN NORRA GYMNASIUM
High School Diploma -
Sutton Public High School
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