Nataliya Viklund

As the Operations Manager at Cleaning Level, I am responsible for the daily operations and coordination of cleaning assignments, including customer contact and bookings. I lead and train cleaning staff, ensure that tasks are performed according to high-quality standards, and make sure the team follows safety regulations. I also handle financial aspects such as budgeting, invoicing, and cost control. Through regular follow-ups and quality checks, I ensure high customer satisfaction. My role also involves reporting on business performance and suggesting improvements.

As an Accounting Assistant, I supported the company's finance function with tasks including:

Bookkeeping and Accounts Payable/Receivable: Responsible for accounts payable and receivable, including invoicing, payments, and follow-up on accounts receivable.
Payroll Management: Supported the payroll process and ensured accurate and timely payment of salaries.
Reporting and Administration: Assisted with monthly financial closing, budgeting, and reporting, as well as organizing financial documents.
Financial Monitoring: Collaborated with other departments and external parties to ensure proper financial management.

As the owner of Städgiganten, I have been responsible for developing and implementing business strategies to drive growth and ensure long-term financial sustainability. I have optimized the company's SEO strategies, leading to increased visibility and online traffic, as well as building strong digital brands.
Through a results-driven sales focus, I have successfully negotiated and closed key deals, which has increased the company's revenue and customer base. I have also actively worked on building and maintaining long-term customer relationships, resulting in high customer loyalty and repeat business.
As a leader, I have been responsible for staff development and created an efficient work environment, leading to increased productivity and a cohesive team. I have had overall responsibility for the finances, where I implemented cost-effective solutions to ensure profitability and sustainable growth.