Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Natalija Silders

Natalija Silders

Stockholm

Overview

26
26
years of professional experience

Work History

Housekeeper

SS Group AB
Stockholm
12.2022 - Current
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Maintained a clean linen closet by folding sheets neatly on shelves.

Artistic Painter

Witchquild
Stockholm
01.2009 - Current
  • Mixed paints to desired color and texture;.
  • drawing/painting
  • Drawing with Procreate program
  • painting with oil/acrylic/silk painting
  • Drawing people portrets
  • woolfelting

House Cleaner

Luca Nicetto design studio AB
Stockholm
03.2022 - 11.2022
  • Swept, mopped, vacuumed and polished floors of all types.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Emptied wastebaskets and replaced liners.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Ordered supplies as needed for the kitchen.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Team Leader

Baronie LTD
Corby
04.2019 - 01.2022
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

Production Operative

Smurfit Kappa
Corby
12.2017 - 03.2019
  • Checked and monitored product quality to ensure it met company standards.
  • Monitored production output to identify any issues or discrepancies.
  • Maintained accurate records of materials used, production times and processes followed.
  • Operated various pieces of machinery in accordance with safety regulations.
  • Reported any malfunctions or irregularities in order to minimize downtime.
  • Followed established safety protocols when handling hazardous materials or operating equipment.

Hotel Receptionist

Saludo
Alicante
10.2017 - 11.2017
  • Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
  • Checked in guests using computerized reservation systems, collected payments and verified credit cards.
  • Provided excellent customer service to all guests by responding promptly to their requests or concerns.
  • Assisted guests with directions and transportation arrangements when needed.
  • Maintained accurate records of guest reservations, cancellations and no-shows.
  • Processed incoming mail, faxes and email messages for the hotel staff.
  • Informed housekeeping staff of any special requests made by guests.
  • Upgraded rooms for VIP customers as requested.
  • Coordinated with housekeeping staff to ensure cleanliness of guest rooms.

Hygiene Supervisior

Holiday Inn Express
Warwick
02.2013 - 08.2017
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Created new strategies for improving customer service standards within the organization.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.

Administrator

Bovary LT
Vilnius
05.2011 - 01.2012
  • Answered incoming calls and responded to customer inquiries.
  • Managed office supplies inventory and placed orders when necessary.
  • Updated databases with new employee information, job changes and terminations.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Checked office stock to determine supply levels and maintain inventory.
  • Organized client meetings to provide project updates.

Online Store Manager

Akrolit Lt
Vilnius
05.2011 - 01.2012
  • Managed website content updates, including product descriptions and images.
  • Developed and implemented marketing strategies to increase online store sales.
  • Monitored customer feedback through email, social media and surveys.
  • Created promotional campaigns to drive traffic to the online store.
  • Developed processes to streamline order fulfillment, shipping and returns management.
  • Provided technical support for customers using the online store platform.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Determined price schedules and discount rates.

Sales Manager

Grandeg Lit
Vilnius
07.2003 - 02.2007
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.

Sales Manager

Intervid Plius UAB
Vilnius
08.2001 - 08.2003
  • Developed and implemented sales strategies to increase market share.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Tracked monthly sales to generate reports for business development planning.
  • Performed sales consultations and educated clients on products and services.
  • Prepared sales production reports for senior management.
  • Resolved customer complaints regarding sales and service.

Accounting Assistant

UAB Intervid
Vilnius
08.2001 - 08.2003
  • Assisted in the preparation of monthly financial statements and reports.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Prepared daily cash flow statements for management review.
  • Generated monthly financial reports for internal stakeholders and external auditors.

Waitress

Trakna UAB
Vilnius
04.1998 - 08.2001
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Waitress

Gelezinis Vilkas UAB
Vilnius
01.1998 - 03.1998
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Answered questions about menu items, ingredients, and pricing.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Education

High School Diploma -

High School
Vilnius
05-1990

Vilnius College of Economics
Vilnius

Skills

  • Customer Service
  • Guest Relations
  • Supply Inventory Management
  • Cleaning Methods
  • Watercolor
  • Art Composition
  • Adobe Photoshop
  • Digital Illustration
  • Photography
  • Artistic Creativity

Languages

Lithuanian
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Swedish
Elementary (A2)
A2

References

References available upon request.

Timeline

Housekeeper

SS Group AB
12.2022 - Current

House Cleaner

Luca Nicetto design studio AB
03.2022 - 11.2022

Team Leader

Baronie LTD
04.2019 - 01.2022

Production Operative

Smurfit Kappa
12.2017 - 03.2019

Hotel Receptionist

Saludo
10.2017 - 11.2017

Hygiene Supervisior

Holiday Inn Express
02.2013 - 08.2017

Administrator

Bovary LT
05.2011 - 01.2012

Online Store Manager

Akrolit Lt
05.2011 - 01.2012

Artistic Painter

Witchquild
01.2009 - Current

Sales Manager

Grandeg Lit
07.2003 - 02.2007

Sales Manager

Intervid Plius UAB
08.2001 - 08.2003

Accounting Assistant

UAB Intervid
08.2001 - 08.2003

Waitress

Trakna UAB
04.1998 - 08.2001

Waitress

Gelezinis Vilkas UAB
01.1998 - 03.1998

High School Diploma -

High School

Vilnius College of Economics

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Natalija Silders