Natalia Shymanska
Fort McMurray,AB
Summary
Dynamic and results-oriented professional with extensive experience in Food&Beverage Excelled in guest service and housekeeping knowledge, significantly reducing guest complaints through meticulous attention to cleanliness and prompt service. Demonstrated exceptional teamwork and problem-solving abilities, enhancing dining experiences and operational efficiency across roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Room Attendant
Fairmont Banff Springs Hotel
06.2023 - 08.2024
- Used chemicals by following safety protocols and procedures.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Room Attendant
Pursuit Collection
12.2022 - 06.2023
- Changed and replenished bed linens, towels and guest amenities
- Serviced rooms by making beds, dusting, and vacuuming
- Stocked supply cart with supplies for cleaning guest rooms
Food and Beverage Server
Fru Nimb
06.2022 - 11.2022
- Demonstrate a passion for delivering exceptional guest experiences, showcasing a deep knowledge of food and drink to elevate the dining experience.
- Adapt seamlessly to any situation, utilizing strong organizational skills and a commitment to enhancing the guest experience.
- Engage with guests by creating authentic connections through fun and engaging conversations.
- Tackle challenges with problem-solving skills and support my team by making empowered decisions that benefit both guests and colleagues.
- Provide outstanding service by anticipating guests' needs, multitasking effectively, and ensuring satisfaction throughout the dining experience.
Food Runner
Fru Nimb
04.2022 - 06.2022
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests needs, ensuring a smooth service flow during peak hours.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
Server Supervisor
Di Mare Restaurant
03.2021 - 02.2022
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Server
Di Mare Restaurant
05.2018 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Worked with BarBoss system to place orders, manage bills, and handle complimentary items.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Di Mare Restaurant
09.2017 - 05.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Personal Assistant
GIL Personlig Assistans
06.2016 - 07.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Server
Corvin Pub
04.2013 - 05.2016
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Nurse
Government Hospital #3
10.2010 - 01.2013
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
Education
Bachelor - Clinical Psychology
Odessa Mechnikov National University
06-2016
Junior Specialist - Nursing
Odessa Regional Basic Medical College
Odessa,Ukraine07-2010
Skills
- Customer Service
- Food&Beverage knowledge
- Time management
- Problem solving
- Teamwork
- Creative thinking capacity
- Housekeeping knowledge
- Banquet coordination
- Quick learner
- Attention to detail
- Adaptability
- Sanitation and Safety
Certification
Pro Serve
WHMIS
AB Class 5
Language
English - Conversational
Ukrainian - Fluent
Russian - Fluent
Timeline
Room Attendant
Fairmont Banff Springs Hotel
06.2023 - 08.2024
Room Attendant
Pursuit Collection
12.2022 - 06.2023
Food and Beverage Server
Fru Nimb
06.2022 - 11.2022
Food Runner
Fru Nimb
04.2022 - 06.2022
Server Supervisor
Di Mare Restaurant
03.2021 - 02.2022
Server
Di Mare Restaurant
05.2018 - 03.2021
Restaurant Hostess
Di Mare Restaurant
09.2017 - 05.2018
Personal Assistant
GIL Personlig Assistans
06.2016 - 07.2017
Server
Corvin Pub
04.2013 - 05.2016
Nurse
Government Hospital #3
10.2010 - 01.2013
Bachelor - Clinical Psychology
Odessa Mechnikov National University
Junior Specialist - Nursing
Odessa Regional Basic Medical College
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