Natalia Sanjuan Gil
Odense
Summary
Reliable individual experienced in conducting market research and creating marketing campaigns. Skilled at producing high-quality content to increase sales and conversion rates. Recognized as strong team player with exceptional communication skills.
Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
Work History
Stewardess
Smartlynx
02.2023 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- I have operated for airlines including AirMalta, Wizzair and SAS.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Cleaning Supervisor
OL Erhvervsrengøring
01.2022 - 03.2023
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Content Creator
TRYP.COM
08.2022 - 10.2022
- Creation of physical and digital content for all the company's platforms and participate in brainstorming for the company's corporate wellbeing
- As well as the creation of a digital strategy for customer acquisition and loyalty.
- Applied current editing and photography tools to tell great stories.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Develop original content through social listening and independent sources.
- Implemented strategies and tactics to grow followers on social media channels.
- Identified target audiences to analyze characteristics, behavior and media habits.
Assistant Customer
IONITY ELECTRIC CARS CHARGERS
08.2022 - 08.2022
- Assisting customers through the application, payment method and physically inserting the charger into their respective cars
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Brand Manager Assistant
MEIT.COM
03.2021 - 06.2021
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Created and managed budgets to maximize brand reach and engagement.
- Researched and identified new opportunities for product and brand development.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
Shop Assistant
Ralph Lauren, H&M
02.2018 - 02.2019
- Completed daily tasks accurately and on-time to support shop needs.
- Helped managers with daily checklists and last-minute requirements.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
Customer Assistant
Carrefour
10.2017 - 01.2018
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Education
International Sales And Marketing
UCL Erhvervsakademi Og Professionshøjskole
Odense01.2023
Advertisement And Marketing
Escuela Internacional De Protocolo
Madrid05.2021
Skills
- International MKT
- Excel
- Word
- Power Point
- Advertising
- Content Creator
- Data Analytics
- Business Administration
- Logistics Management
- Work Flow Planning
- Team Collaboration
Languages
Spanish
Proficient
C2
English
Advanced
C1
Danish
Beginner
A1
Italian
Intermediate
B1
Complementary Training
- USA High School Florida and Ohio (2018-2019)
- Food Handler Course. 2018
- Flight attendant. School Aeronautics.
- Course of leisure and free time monitor
- 21'- 23' - Top-up Bachelor in International Sales and Marketing at UCL Erhvervsakademi og Professionshojskole (Odense)
- 19' - 21' - Higher Degree in Marketing and Advertising at Escuela Internacional de Protocolo (Madrid)
- Sept. ´16 - Sept. '17 Baccalaureate of Social Sciences and Middleburg high school. IES Arquitecto Ventura Rodriguez and IE Academia Diaz Balaguer
- August´22 - November'22 - TRYP.COM (Odense, Denmark) Content Creator- Marketing Department
- March ´21 - September '21 - MEIT.COM (Madrid, Spain) Brand Manager Assistant.
Timeline
Stewardess
Smartlynx
02.2023 - Current
Content Creator
TRYP.COM
08.2022 - 10.2022
Assistant Customer
IONITY ELECTRIC CARS CHARGERS
08.2022 - 08.2022
Cleaning Supervisor
OL Erhvervsrengøring
01.2022 - 03.2023
Brand Manager Assistant
MEIT.COM
03.2021 - 06.2021
Shop Assistant
Ralph Lauren, H&M
02.2018 - 02.2019
Customer Assistant
Carrefour
10.2017 - 01.2018
International Sales And Marketing
UCL Erhvervsakademi Og Professionshøjskole
Advertisement And Marketing
Escuela Internacional De Protocolo
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