Nasrin Sultana

• Provided class lecture on subjects Management, Marketing and Production Management.
• Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Led group discussions and activities to stimulate student learning.
• Encouraged students to think critically and develop problem-solving skills.
• Maintained regularly scheduled hours in order to assist and advise students on class, program, academic, and vocational plans.
• Assisted in college administrative and hiring procedures

• Developed strong cooperative relationships with coworkers and managers.
• Contributed to team success by completing jobs quickly and accurately.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated customer needs and feedback to drive product and service improvements.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Assisted with inventory counts and maintain stock register.
• Assisted in work of HR team members and handled hiring, training and termination.
• Directed hiring and onboarding programs for new employees.
• Helped in resolving employee conflicts
• Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.

• Assisted in providing general banking related services.
• Helped in opening, operating and closing various accounts.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided primary customer support to internal and external customers.
• Communicated with clients regarding account services, statements, and balances.
• Responded to customer calls and emails to answer questions about products and services.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

- Managed and responsible for overall administrative functions of Arzulies AB Limited Company.
- Planned, organized and controlled all the functions which related with product and service sales through a kiosk Godislagunen situated in Ågatan 28, Linköping.
- Ordered, recorded and managed inventory.

- Used to do managing and accounting for all money-handling procedures.
- Developed effective improvement plans in alignment with goals and
specifications.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Conducted regular reviews of operations and identified areas for
improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.

- Evaluated customer needs and feedback to drive product and service improvements.