Namrata Yerpula
Bunkeflostrand
Summary
Proactive Product Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Product Specialist
Apple
03.2022 - Current
- Boosted customer retention by providing exceptional product support and addressing user software or hardware concerns.
- Build relationships with business customers to find best solutions for their business needs when it come to Apple products and services.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills. Researched product's technical specifications and accurately communicated information.
- Mentored new colleagues about sales techniques and how to build confidence when meeting private and business customers.
Cashier
Lidl Erikslust
01.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join Lidl Plus customer reward program.
- Increased efficiency by assisting in organizing store layout and merchandise displays.
Medical Receptionist
Wagner Kiropraktik & Hälsa
08.2021 - 03.2022
- Greeted and interacted with patients to provide information, answer questions about services provided in the clinic and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally in person, through phone calls or emails.
Franchise Resturant Manager & Asisstant Manager
Burger King
09.2020 - 12.2022
- Thrived to give every customer the best, faster service and made sure the restaurant was operating in the highest Burger King international standards.
- Fully educated to understand and troubleshoot all machines(Grill, Milkshake, Coffee, Food Fryers, Refrigerators, Freezers) and Cashier Systems operating in restaurant.
- Trained all new employees about Burger King rules, regulations, food-safety standards and customer service language. Had quarterly development conversation with every employee.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Resturant Shift Leader
Burger King Limhamn
11.2019 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Conducted performance reviews and provided staff with feedback and guidance.
Team Member
Burger King DriveThru Jägersro
07.2018 - 11.2019
- Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Summer Job 7-Eleven Malmö
Ugn I Sommar Malmö Kommun
07.2017 - 08.2017
- Assisted colleagues with unpack products that were delivered for the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
Summer Job in Willys Limhamn Malmö
Ung I Sommar Malmö Kommun
07.2016 - 08.2016
- Assisted customers with locating products, offering suggestions, and providing information on promotions or discounts.
- Provided support during peak hours by quickly restocking shelves with high-demand items.
- My work contract was through Ung i Sommar by Malmö Kommun.
Education
Middle School -
Bladins International School of Malmö
High School -
Lund Katedralskolan, International Baccalaureate Program
University -
Malmö Universitet
Skills
- MS Outlook
- MS Office
- ClinicBuddy
- Fortnox
- Customer Engagement
- Sales expertise
- Stakeholder Management
Languages
English
Fluent
Swedish
Fluent
Hindi
Fluent
Telugu
Fluent
Urdu
Fluent
Tamil
Fluent
Personal Information
- Age: 12/14/1998
- Nationality: Swedish
Volunteer Experience
- Red-cross, Malmö, 2014
- Administrative work in Lund Katedralskolan, Lund, 2016, 2018
Timeline
Product Specialist
Apple
03.2022 - Current
Cashier
Lidl Erikslust
01.2022 - Current
Medical Receptionist
Wagner Kiropraktik & Hälsa
08.2021 - 03.2022
Franchise Resturant Manager & Asisstant Manager
Burger King
09.2020 - 12.2022
Resturant Shift Leader
Burger King Limhamn
11.2019 - 09.2020
Team Member
Burger King DriveThru Jägersro
07.2018 - 11.2019
Summer Job 7-Eleven Malmö
Ugn I Sommar Malmö Kommun
07.2017 - 08.2017
Summer Job in Willys Limhamn Malmö
Ung I Sommar Malmö Kommun
07.2016 - 08.2016
Middle School -
Bladins International School of Malmö
High School -
Lund Katedralskolan, International Baccalaureate Program
University -
Malmö Universitet
Similar Profiles
Trevor PaulsenTrevor Paulsen
Technical Expert at AppleTechnical Expert at Apple
Maryam Qra QuoshiMaryam Qra Quoshi
Crew Member at AppleCrew Member at Apple
Myriam SantiagoMyriam Santiago
Spanish Tech Support Advisor at AppleSpanish Tech Support Advisor at Apple