Nagalakshmi Alagappapillai Vasantha
Gothenburg
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
27
27
years of professional experience
2
2
Certification
Work History
Project Manager
Volvo Cars
06.2021 - 03.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Facilitated workshops to collect project requirements and user feedback.
Scrum Master
Tech Mahindra
10.2017 - 06.2021
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Led sprint reviews and planning meetings to promote full team engagement.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
Project Manager
Tech Mahindra
01.2016 - 09.2017
- Delivered projects on time, achieving a 5% increase in revenue and reducing development costs by 15% through strategic planning
- Implemented a cost-saving initiative by merging related products, resulting in a streamlined product portfolio and a reduced development cost
- Enhanced team productivity by 20% through the introduction of automated testing and Continuous Integration/Continuous Deployment (CI/CD) practices
- Developed and executed project plans tailored to stakeholder and customer requirements, consistently delivering within budget and achieving desired outcomes with 100% accountability for project results
- Defined project roles, responsibilities, and scope in collaboration with customers, ensuring a shared understanding across cross-functional teams
- Tracked project progress through comprehensive status reports and time management systems, preemptively identifying issues and ensuring team members adhered to commitments
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
Service Manager
Tech Mahindra
06.2012 - 12.2015
- Evolved and implemented service level agreements (SLAs) that improved customer satisfaction
- Maintained customer relationships and ensured their CSAT is above 8%
- Addressed the feedback received through effective communication and service delivery
- Analysed customer data to identify areas of improvement in customer service and executed changes that received good feedback
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Implemented strategies to increase customer service satisfaction ratings.
Project Lead
Tech Mahindra
03.2009 - 05.2012
Database Lead
Tech Mahindra
07.2006 - 02.2009
Project Lead
3i Infotech LTD
07.2005 - 06.2006
Senior Software Engineer / Team Lead
Cherrytec
10.2003 - 07.2005
Senior Software Engineer
Kumaran Systems
07.1997 - 06.2003
Education
Bachelor of Science - Computer Science
UNIVERSITY OF MADRAS
Chennai, Tamil Nadu, India04.1995
Skills
- Project Scope Analysis
- Project Planning
- Effective Prioritization Skills
- Collaborative Team Management & Project Engagement
- Agile Project Management
- Agile Scrum Practices & Kanban Workflow Optimization
- Effective Stakeholder Engagement & Communication
- Meeting Coordination
- Effective Time Management
- Risk Mitigation Strategies
- Problem-Solving Skills
Certification
- Safe Agilist, Scaled Agile, 09/20/18, 09/20/25
- PSM 1, Scrum.org, 05/04/19
Personal Information
Title: Agile Project Manager
Languages
English
Bilingual or Proficient (C2)
Swedish
Beginner (A1)
Timeline
Project Manager
Volvo Cars
06.2021 - 03.2024
Scrum Master
Tech Mahindra
10.2017 - 06.2021
Project Manager
Tech Mahindra
01.2016 - 09.2017
Service Manager
Tech Mahindra
06.2012 - 12.2015
Project Lead
Tech Mahindra
03.2009 - 05.2012
Database Lead
Tech Mahindra
07.2006 - 02.2009
Project Lead
3i Infotech LTD
07.2005 - 06.2006
Senior Software Engineer / Team Lead
Cherrytec
10.2003 - 07.2005
Senior Software Engineer
Kumaran Systems
07.1997 - 06.2003
Bachelor of Science - Computer Science
UNIVERSITY OF MADRAS
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