Naga Kishore Tatini

• Client : Volvo Cars Sweden
• Enhanced client satisfaction by providing tailored technology solutions to meet their specific needs.
• Assisted clients with troubleshooting technical issues, effectively resolving problems and maintaining positive relationships.
• Mentored junior team members on various aspects of technology advisory services, fostering a culture of continuous learning.
• Assessed business requirements to create focused solutions.
• Improved systems with addition of new features and infrastructure.
• Developed technical requirement documentation for new software products.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

• The account which provides the development and support activities for lotus notes applications in a Volvo Cars Corporation
• My role more as an Application developer, and have delivered many enhancements on time with good quality and zero production issues
• To highlight, have changed the entire architecture and application look and feel from old web applications to new responsive UI for few applications in Volvo Cars Corporation
• Also taken complete responsibility for Change Management for Volvo cars lotus notes applications
• Planned and assigned the Change request to the team and manage to get the Change requests done as per the Timeline
• Gathering requirements from various businesses within the Volvo cars and planned CR's according to the availability of resources
• Also played an active role in support activities apart from development such as monitoring activities and production support
• For monitoring activities like daily run books and weekly runbooks, created LOTUS notes based tool where I can assign different kinds of runbooks to the team members and get track of the Runbook is performed or not and also by sending reminders to the runbook assignees through the tool.
• Production Support includes handling and solving the issues raised by the customers across more than 20 databases and solved within the SLA time
• Development phases including Requirement Gathering, Analysis, Design, Development, Unit Testing, System & Integration Testing, Performance Testing, Implementation, Post Implementation Support and Maintenance
• Change Request Management
• Gathering the requirements from client and understanding them
• Impact Analysis, estimations & Plan preparations
• Design & Development using Lotus script, JavaScript, Formula language, JQuery and HTML, Boot Strap, CSS3
• Unit & Performance testing
• Reporting the defects to the customer and performing root cause analysis for the defect
• Raising Change Requests for defects and maintaining the history of defects using DTMT tools (Acceptance testing for intermediate releases and final official release)

Tech Mahindra Role: Developer (Development & Support, Maintenance, and Enhancements) Clients Handled: Volvo Cars, Chevron, DuPont, World Bank IFC Key Responsibilities: - Provided L2/L3 support, resolving incidents, bugs, and change requests within defined SLAs. - Developed and maintained applications for Chevron, including Sponsor Group (Job Portal)

Domino Export Tool (for Lotus Notes migration) , and OJ-1 Tool (Upstream & Gas Intranet Site) . - Performed impact analysis, effort estimation, and planning for enhancements and defect fixes. - Designed and developed solutions using LotusScript, JavaScript, Formula Language, and HTML . - Conducted unit testing, performance testing, and root cause analysis for reported defects. - Collaborated with clients to gather requirements , analyze business needs, and deliver solutions. - Managed defect tracking and change requests using DTMT tools , ensuring proper documentation and history maintenance. - Performed acceptance testing for intermediate and final releases. - Regularly updated stakeholders on progress and participated in status meetings with clients. Achievements: - Ensured timely resolution of issues without breaching SLAs. - Successfully supported application migration from Lotus Notes to modern platforms. - Improved system stability by analyzing and fixing recurring defects. - This version keeps your experience concise while highlighting your contributions effectively. Let me know if you'd like any further refinements!

• Clients I have worked in ITON : Ministry of Jucstice ,Ministry of commerce ,Ministry of Oman Oil
• A Complete web based paperless environment is maintained with the help of the system
• Business process automation begins whenever a request comes to the ministry either in a digitized format (email/Softcopy) or in an image format (Scanned Copy).The coordinator to the concerned department with the status of the document tracked at each level, until the processed request is closed will process the Request received by the ministry
• Change Request Management
• Gathering the requirements from client and understanding them
• Impact Analysis, estimations & Plan preparations
• Design & Development using Lotus script, JavaScript, Formula language, and HTML, CSS3 Unit & Performance testing
• Reporting the defects to the customer and performing root cause analysis for the defect
• Raising Change Requests for defects and maintaining the history of defects using DTMT tools (Acceptance testing for intermediate releases and final official release)