Nadine Forsberg Lambertsson
Stockholm
Summary
Dedicated and accomplished Senior E-commerce and Social Media Specialist with a proven track record of driving impactful results in the dynamic landscape of digital marketing. Proficient in leveraging CRM systems, editing software, marketplace platforms, and planning tools to execute successful social media and influencer marketing campaigns. Adept at conceptualizing and executing photoshoots to enhance brand image and engagement. Known for versatility, rapid adaptability, and a strong work ethic, along with exceptional social skills that foster effective collaborations. Eager and self-motivated to continue delivering measurable value in the ever-evolving digital realm.
Overview
8
8
years of professional experience
Work History
Senior E-commerce & Social Media Specialist
Sudio
03.2022 - Current
- Increased customer engagement through social media.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Conducted daily updates to social media profiles to boost company online presence.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Successfully orchestrated the logistical and creative aspects of production to ensure seamless execution and exceptional visual outcomes as an on-set producer for photoshoots.
Customer Service Agent
Lidl Sverige
03.2019 - 03.2022
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Handled customer inquiries and suggestions through various communication channels, including social media, email, and phone.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Support Agent
Viaplay
07.2018 - 01.2019
- Clarified customers' technical issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and technical training sessions to stay informed about product updates and changes.
Sales Associate
Glitter International AB
12.2017 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Restaurant Crew Member
McDonald's
03.2016 - 07.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Thrived under high-pressure situations, demonstrating exceptional composure, time management, and adaptability skills to ensure efficient and smooth operations.
Education
Bachelor of Science - Media And Communication Studies
Stockholm University
Stockholm01.2022
Skills
- Google Analytics
- Adobe Commerce (Magento) - CRM
- Salesforce - CRM
- Mirakl
- Mailchimp
- Canva
- CapCut
- Social Media Marketing - planning and producing content
- Influencer Marketing
- Product Knowledge
- Website Updates
Languages
Swedish
Native language
English
Proficient
C2
Timeline
Senior E-commerce & Social Media Specialist
Sudio
03.2022 - Current
Customer Service Agent
Lidl Sverige
03.2019 - 03.2022
Customer Support Agent
Viaplay
07.2018 - 01.2019
Sales Associate
Glitter International AB
12.2017 - 06.2018
Restaurant Crew Member
McDonald's
03.2016 - 07.2017
Bachelor of Science - Media And Communication Studies
Stockholm University
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