Murthy Nellore

Genesys Engage Experience :

• Implemented Infrastructure for eServices in SIT , UAT and Production.
• Good Knowledge on Troubleshooting SIP , URS and Interaction server Logs.
• Enhanced IRD routing for critical production issues .
• Experience in Migrating Oracle to Cassandra DB.

Genesys Cloud Experience:

• Experience in developing IVR call flow and Email flows.
• Configured Edge servers and SIP Trunk for SBC Communication.
• Implemented SBC Configuration to communicate with Genesys Cloud.
• Perfomed Admin activities on Roles , Division and User Creation,
• Hands on experience in Integrating Genesys Cloud with third party systems
• Well versed with API Intergration and Creating Data actions .

Currently working on :

• script development for agent Screenpop up
• Genesys outbound.

• Daily Health check of entire platform.
• Interacting with Business vendors for issue fixture.
• Implementing change request in Production.

• Worked as Support Engineer maintaining the systems in Genesys Engage.
• Participated in resolving high priority issues .
• Performing Root cause analysis for production issues.