Murtaza Terai
Stockholm,AB
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker, am keen and very willing to learn and develop new skills. I am reliable, dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities am outgoing and tactful, and able to listen effectively when solving problems.
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Hotel Diplomat
01.2023 - Current
- Delivered outstanding first impressions by warmly greeting guests upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
Front Desk Receptionist
Scandic Sjofarts Hotel
08.2018 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Scandic Kista
06.2017 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Established a great connection and interface with Corporate guests and performed and deliver a great service.
Front Desk Receptionist
Scandic Infra City
12.2016 - 05.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
Store /Regional Sales Manager
A-One International
06.2009 - 02.2013
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
Education
Bachelor of Arts - Commerce
St Patricks College
Karachi01.2001
Skills
- Front Office Management
- Administrative Support
- Supply Management
- Office Organization
- Customer Service
- Telephone Etiquette
- Complex Problem-Solving
- Staff Management
- Work Prioritization
- Effective Planning
- Proficient in [Software]
- Sales operation
- Sales Planning
- Lead Generation
- Sales team training
Photography, Travelling, Music, Festivals
Proffessional Photographer as my side work.
Languages
Urdu
Native language
Arabic
Upper intermediate
B2
English
Proficient
C2
Swedish
Proficient
C2
Norwegian
Elementary
A2
Gujarati
Proficient
C2
Timeline
Front Desk Receptionist
Hotel Diplomat
01.2023 - Current
Front Desk Receptionist
Scandic Sjofarts Hotel
08.2018 - 12.2022
Front Desk Receptionist
Scandic Kista
06.2017 - 07.2018
Front Desk Receptionist
Scandic Infra City
12.2016 - 05.2017
Store /Regional Sales Manager
A-One International
06.2009 - 02.2013
Bachelor of Arts - Commerce
St Patricks College
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