Muna Adam

• Minimized damage to client belongings by implementing proper handling techniques and training staff on best practices. Reduced client complaints by proactively addressing potential issues and providing timely updates on move progress. Streamlined the moving process by effectively coordinating and scheduling move dates, ensuring smooth transitions.
• Managed post-move follow-ups with clients to address concerns promptly, maintaining high customer service standards. Generated detailed reports on completed moves for upper management, enabling data-driven decision-making.
• Improved inventory management accuracy through documentation during packing and unpacking phases.
• Developed customized solutions for challenging moves, ensuring client satisfaction within budget constraints. Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
• Collaborated with sales teams to provide accurate moving estimates, resulting in higher conversion rates.
• Maintained strong relationships with repeat clients, leading to increased referrals and business growth.
• Trained new staff on job duties, company policies, and safety procedures, ensuring rapid and effective onboarding.

• Assisting asylum seekers in planning their daily life during the stay at the camp .Advocacy on behalf clients and make sure they receive the right service.
• Helping clients to cope and socialize with the temporary environment and providing clients Psycho Social support, during their stay in the evacuation camp.

Assisting young kids coping with daily life, assuring their safety in the community as they come from domestic violence, drug/alcohol abusive family or society.

Outreach Officer

• Assisting HRW [Human Rights Watch ] facilitate to communicate and liaise HRW with VoTs (victim of trafficking] on issuing reports related to victim of trafficking regarding their experience in Sinai and their life after Sinai in Cairo.

• Assisting VOT , advocating on their behalf by making sure they receive the right service.

• Help community members, leadership and individuals/families/groups/VoTs understand AMERA’s services and providing information on how to access legal, medical, social, and financial services at various organizations serving refugees in Cairo.

• Organized different workshops; amend and develop workshops based on participants’ feedback.

• Assisting COTL with leading mobilization working group meetings attended by representatives of different refugee group as to survey community needs and problems, to prioritize them and to agree on an action plans.

• Participate in ongoing training activities and supervision to ensure commitment to continued professional development.

• Writing reports on networking meetings and follow up as required

Attend conferences, seminars, networking meetings and relevant workshop.

• Entering data, generated reports, and produced tracking documents.

• Assisting in enhancing the factory’s productivity by innovating the transition from manual to IT services. Previously, the company had no IT network. As a result of this intervention systems became more efficient and productive.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.

• Mediated and facilitated communication between employer and employees at clothing factory.