Mukund Dixit

• People Leader for three Cross Functional Teams. Enabling delightful Developer Experience focusing on Simplification. 90% Favorability score in an Ericsson-wide survey driven through Glint.
• Collaboration across Engineering Units within R&D across the globe.
• Accountable for successful project deliveries for enabling Customer Success following DORA metrics for measurement. Only 1 issue slipped to live customer deployment in 2022.
• Managed innovation & continuous improvement initiatives to drive gains in quality, flow, and output. Increase by 8% in 2022 in an Ericsson survey driven through Glint.
• Responsible for controlling Technical Debts backlog.
• Studied department operations to assist with development of new or improved methods of development and production processes.
• Delivered direct feedback to senior management regarding project visibility and status.
• Monitored team budgets to keep projects on task and avoid waste.
• Managed personnel by implementing company policies, procedures, work rules, and disciplinary actions.

• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective
• Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
• Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
• Optimization of flows for feature delivery with quality.
• Introduction of AI in CI loops
• Improved CI delivery time by more than 50%
• Improved Resource Utilization by more than 30%
• Documented testing procedures for developers and future testing use
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints

• Securing legacy of product and uplift of new features and hardware
• Helping in Budget planning
• Reviewing test scope and coverage
• Driving Community of Practice for Quality Area
• Maintaining HW Roadmap.
• Provided educational expertise and mentoring to junior team members.
• Evaluated and adopted new technologies to address changing industry needs.
• Offered input on technical and platform-related strategic planning initiatives.
• Assessed project milestones and team performance to keep staff on-task.
• Built product feature lists with stakeholders.
• Led several DevOps teams engaged in software development for enterprise applications.
• Enhanced interfaces to promote better functionality for users.

• Competence Analysis of team and planning for Competence Development.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Delegation of work as per weekly priorities defined by OPO.
• Designed reusable and reliable code for use within distributed cloud environments.
• Updated old code bases to modern development standards, improving functionality.
• Translated customer requirements into written use cases.
• Documented technical workflows and knowledge to educate newly hired employees.
• Discussed issues with team members to provide resolution and apply best practices.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Improve Team Burndown by 20%.
• 100% Impediment handling - solving and uplifting.

• Securing legacy of product and uplift of new features and hardware.
• Helping in Budget planning
• Reviewing test scope and coverage.
• Driving Community of Practice for Quality Area.
• Maintaining HW Roadmap.
• Provided educational expertise and mentoring to junior team members.
• Evaluated and adopted new technologies to address changing industry needs.
• Offered input on technical and platform-related strategic planning initiatives.
• Assessed project milestones and team performance to keep staff on-task.
• Built product feature lists with stakeholders.
• Led several DevOps teams engaged in software development for enterprise applications.
• Enhanced interfaces to promote better functionality for users.

• Provided specialized highest-level support on Ericsson Radio Access Networks, particularly RNCs to major operators across Europe and Asia such as Vodafone, Tele2, Hi3G, Bharti Airtel, Idea etc
• Lab Reproductions of technical issues
• Leading Task Forces, involving XFTs for complex issues
• Documenting solutions to all the maiden issues in official database.
• Developed effective improvement plans in alignment with goals and specifications.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed and implemented systems to track customer feedback and satisfaction.
• Created and delivered presentations to internal and external stakeholders to showcase work.
• Performed root cause analysis of reported issues to enact corrections.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Researched new tactics to better hone responses and shorten remediation times.
• Served as primary point of contact for support relating to owned solutions and products.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Gathered trend data from customer calls and interactions.
• Contributed to whitepapers, blogs and videos for marketing, sales and training.
• Maintained response times to support business continuity.
• Designed tailored engineering solutions for customers based upon key requirements.
• Documented faults and bugs for referral to development staff for use in updates.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Delivered Tier-3 support and SME input to internal and external customers.