MUKESHKUMAR KR
Hosur
Summary
Dynamic Solution Designer and Service Manager at HCL Technologies, adept in SCCM Administration and Group Policy Management. Spearheaded transformative projects, enhancing security compliance and patch management. Proven cross-functional leader, driving operational excellence and delivering impactful results in global IT operations. Passionate about optimizing digital workplace services for industrial clients.
Overview
12
12
years of professional experience
Work History
SOLUTION DESIGNER | SERVICE MANAGER
HCL Technologies
Bangalore
04.2016 - Current
- Company Overview: Runtime Support: Volvo
- Directed team in managing infrastructure operations using developer tools.
- Engaged in the development of a transformative project for industrial environments.
- Adapted in-development software to align with clients' existing hardware environments.
- Developed automated environment for complete patch process using Macros (VB Script) and PowerShell scripts.
- Exploited subject matter proficiency to methodically identify, assess, and troubleshoot complications.
- Administered SCCM for handling versions W10LTSB 2016, W10LTSC 2019, and W10LTSC 2021.
- Managed execution of timely security updates to safeguard systems across diverse industrial environments.
- Ensured timely upgrades of key software during scheduled maintenance periods.
- Responsible for updating the task sequence with new drivers or new hardware models
- Responsible for upgrading the SCCM agent version on clients in maintenance window and ensuring offline clients upgrade via Startup scripts
- Responsible for designing the SCCM client settings as per the requirements of the environment
- Played key role in delegation of control of OU in Active Directory, as well as creating and adding/removing Group Policy
- Good Exposure on restricting the applications, drives, internet access through group policy
- Have been part of the project in migration of Symantec Endpoint Protection to Windows Defender
- Good knowledge on controlling the Defender Settings, Restrictions, USB Block, ASR rule Via GPO
- Customized the Defender GPO according to the requirement and provided it as an add-on service to the customer
- The environment is protected with controlled security settings via GPO
- Browsers (Chrome, Edge, Firefox) are controlled via GPO
- Worked as a Business analyst and expert in creating a new environment for industrial clients' needs based on customer needs
- Better knowledge in customizing (User Auto logon, application auto, Scheduled Reboot) the industrial clients to improve the productivity
- Good knowledge on managing the file shares through DFS management
- Better knowledge in analyzing the SMSTS logs during task sequence failure
- Troubleshooting client connectivity and package installation issues by analysis of logs
- Responsible for preparing RCA document for Severity 1 and Severity 2 calls
- Document the Incident Report in Incident Management Tools
- Provided documentation support and technical assistance on SCCM functions
- Generation of Monthly Service Level Reports
- Generation of Monthly Patch Report
- Acted as SPOC to present the statistical data of the environment to the customer on a monthly basis
- Currently being trained on the Windows Intune technology to migrate Android and Windows devices to Intune
- Runtime Support: Volvo
SENIOR INFRASTRUCTURE ENGINEER
VOLVO IT & MAGNA INFOTECH Pvt ltd
Bangalore
05.2013 - 03.2016
- Works independently toward providing L2 support for escalated incidents, requests, and problem management requirements.
- Primary responsibilities included patch management, application/package distribution, operating system deployment, and security compliance.
- Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).
- Ability to update OSD task sequences on a quarterly basis to manage security patch updates.
- Modified task sequences for a more personalized build. Assist with network configurations to allow the broadcast of the SCCM PXE request to be forwarded beyond the local subnet.
- Able to troubleshoot all aspects of SCCM effectively and understand the product flow, patch management, software distribution, and logging in detail.
- Successfully remediated SCCM site and client issues regarding boundaries, replication, application deployment, patching, group policy, and Windows Management Instrumentation (WMI) using the Configuration Manager Trace Log (CMTRACE) tool.
- Administered servers for client/agent installations.
- Health checks on SCCM 2012 servers, and remediation.
- Creating simple, query-based collections.
Education
Bachelor of Engineering - Computer Science
Hindustan College Of Engineering
Chennai04-2011
High School Diploma -
Krishiland Matriculation Hr.Sec.School
Krishnagiri04-2007
Skills
- SCCM Administration
- Group Policy Management
- Global IT operations and Inframanagement
- Change Management
- Digital Workplace Services
- Cross-functional Leadership and Team Management
- SLA & KPI Management
- Incident & Problem Management
- Process Standardization & Governance
- Security & Compliance
- Patch management
Timeline
SOLUTION DESIGNER | SERVICE MANAGER
HCL Technologies
04.2016 - Current
SENIOR INFRASTRUCTURE ENGINEER
VOLVO IT & MAGNA INFOTECH Pvt ltd
05.2013 - 03.2016
Bachelor of Engineering - Computer Science
Hindustan College Of Engineering
High School Diploma -
Krishiland Matriculation Hr.Sec.School
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