Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
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Muhammad Saeed Khan

Muhammad Saeed Khan

Upplands väsby, STOCKHOLM.,me

Summary

I am an open, structured and calm person. I am service minded and goal oriented, always keen to learn and expand my knowledge base. I am self-motivated person who has the ability to work independently as well as in a team . Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Trained IT worker skilled with hardware and software. Anyalytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and not-technical personnel to delver quality support.

Overview

4
4
years of professional experience

Work history

Operational System Support Team Lead

Ocado Solutions, AB
12.2020 - Current
  • Proactively monitoring business systems in automated warehouse and resolving issues to run the system smoothly
  • Monitoring stock replenishment and prioritizing resolving the issues
  • Route progress management, Investigating inaccessible stocks and taking appropriate measure to ensure that the routes are on time
  • Stock management, resolve decant and pick support issues to meet customer demands
  • Working in a fast paced environment to meet deadlines and goals in good time
  • Resolution, escalation and management of logged incidents via Jira
  • Resolving and Managing the ticketing progress for Technical support services
  • Working within the health & safety policies laid out by the company
  • Ability to handle and prioritize multiple tasks at the same time
  • Technical point of contact for onsite and off-site teams and third party stakeholders
  • Communicating effectively with relevant individuals to ensure visibility and a fast resolution
  • Working closely with client, helpdesk and engineering team to resolve issues and complete certain tasks in good time.

IT Onsite Support Engineer / Excis

Pfizer Health AB
04.2019 - 12.2020
  • IT Onsite Support
  • I am used to work in complex work activities covering technical and quality aspects
  • Manning the IT help desk and providing instant solutions to IT issues as per ITIL
  • Installing operating systems and softwares for all employees through SCCM
  • Managing and troubleshooting Bit locker issues
  • Request, Incident and Problem Management via HP Service Center
  • Ability to perform smart hand activity under instructions based activities
  • Educate and develops the IT skills to meet the requirement of IT Support team
  • Asset Inventory Management, Spare and Loan Device Management
  • Local Applications Support, MS outlook, Exchange, MS Team, One drive
  • Communicate effectively with users to identify issues, solve and explain solutions
  • Troubleshooting and supporting network equipment, routers, switches and servers
  • Maintain computer peripheral devices like printers and resolve associated problems
  • Contribute ideas to improve operational efficiency
  • Racking and Stacking at Pfizer Enterprise Data Center
  • Supporting Failover testing of all the servers in Pfizer
  • Data center point of contact for external vendors and various stakeholders
  • Providing escort to third party vendors with approved business needs
  • Maintaining security to all secure access areas

Education

Master - Project Management and Operational Development

Royal Institute of Technology (KTH
08.2012

Master - Computer and System Sciences

Stockholm University
08.2011

Bachelor's Degree - Computer Science and IT

University of Malakand
06.2006

Skills

  • Skills and Certifications
  • Google Suite, Microsoft 365, Intune, Active Directory, Jira, Slack, Teams
  • Excellent communication
  • Process improvement
  • Team development strategies
  • Customer relationship management
  • Client support
  • Prince2 and Agile Methodology Foundation Certified
  • ITIL Foundation in IT Services Management
  • Route Management in a warehouse environment, Stock Replenishment
  • Service management

Additional Information

  • Available to start

Timeline

Operational System Support Team Lead

Ocado Solutions, AB
12.2020 - Current

IT Onsite Support Engineer / Excis

Pfizer Health AB
04.2019 - 12.2020

Master - Project Management and Operational Development

Royal Institute of Technology (KTH

Master - Computer and System Sciences

Stockholm University

Bachelor's Degree - Computer Science and IT

University of Malakand

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Muhammad Saeed Khan