Morgan Volis
Sandet
Summary
With over 1.5 years of experience as an Application Analyst Support at JELD-WEN, Inc., I provide technical support for software applications while efficiently resolving complex user-reported issues. My work focuses on analyzing system logs and user feedback to identify root causes and implement corrective actions that enhance operational effectiveness. I actively collaborate with cross-functional teams to escalate and address technical challenges, ensuring smooth IT operations. My mission is to deliver high-quality IT solutions aligned with business objectives and regulatory compliance. Backed by certifications such as CCNA, CCNP, and Citrix CCA, I bring expertise in communication and change management to foster seamless collaboration and support. My goal is to enable teams and organizations to achieve operational excellence through effective IT solutions and support frameworks.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Application Analyst Support
JELD-WEN, Inc.
04.2024 - Current
- Supported the development and customization of ERP solutions, including Concorde XAL and Microsoft Dynamics.
- Collaborated with developers and stakeholders to translate user requirements into functional enhancements.
- Participated in testing, deployment, and post-implementation support for optimal system performance.
IT Project Manager
IT audit
11.2023 - 04.2024
- Collaborated with IT audit teams to identify and address critical business challenges, leading to the successful implementation of comprehensive audit solutions.
- Advised on IT audit best practices, leveraging industry expertise and delivering exceptional consulting services to enhance organizational performance.
- Effectively communicated audit findings, recommendations, and risk assessment results to stakeholders, ensuring alignment with business objectives and regulatory compliance.
- Conducted comprehensive analyses of IT systems and procedures, facilitating process improvement initiatives that optimized operational efficiency and reduced costs.
- Led cross-functional teams in the execution of IT audit projects, maintaining adherence to project timelines, budget constraints, and quality standards.
- Developed and implemented strategic plans for IT audit projects, proactively identifying potential roadblocks and devising effective mitigation strategies.
- Managed vendor relationships, negotiated contracts, and coordinated IT procurement activities to support successful project execution.
- Established and maintained strong working relationships with key stakeholders, fostering collaboration and driving successful project outcomes.
IT & Business Engagement Manager
AB Neo
02.2023 - 11.2023
- Contribute to ensuring a professional and service-oriented IT operation, including defining, coordinating and implementing changes with a view to optimization in close collaboration with colleagues from the head office in the UK.
- Responsibility for hardware including installation, configuration, support, registration and planning of maintenance.
- Responsible for ensuring that the Audit both externally and internally was completed and approved on time without errors.
- Administration of software licenses, domain setup, user accesses and application support for the company's key systems; Navision, OHS, O365 and AgroSoft
- Support, guide and deliver on-site support to managers and employees.
- Ensure that data security, GDPR and FCF are complied with and maintained in collaboration with the company's CFO and IT Governance Team.
Information Technology Analyst
Kramp
01.2022 - 02.2023
- Working as a level 2 supporter for AX2009
- Managed and distributed the tasks that came in through our Ticket system.
- Full up on whether the tasks were completed at the right time and finished reporting to stakeholders.
Interim it-manager Nordic
Kramp Group
08.2022 - 01.2023
- Monitoring the design, integration, implementation, operation, support and implementation of IT infrastructure, hardware, Operating Systems, Networks, Databases and Applications
- Performing problem classification and prioritization, troubleshooting, solution and level 2, 3 problem recovery.
- Coordination with internal IT staff, suppliers, and internal/external customers to resolve issues and manage projects
IT Manager
Rollaong Ltd
12.2020 - 01.2022
- Monitoring the design, integration, implementation, operation, support and implementation of IT infrastructure, hardware, Operating systems, networks, databases, and applications
- Performing problem classification and prioritization, troubleshooting, solution and level 2, 3 problem recovery
- Coordination with internal IT staff, suppliers, and internal/external customers to resolve issues and manage projects.
IT-Manager
Rollaong Ltd
03.2015 - 12.2020
- The company have over 130 permanent staff onsite. I was reporting directly to the CFO, the company was running a Microsoft and AutoCAD setup.
- Directed staff of 7 personnel and managed the Annual audit.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules, and regulating inventory usage.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
HELPDESK MANAGER
Ubuntu
06.2014 - 02.2015
- I was reporting directly to the board in South Africa I was hired to build a Danish helpdesk from scratch
- I managed a Linux help desk consisting of 12 employees and conducted performance evaluations.
- Defined and documented technical support best practices for Linux technologies.
- Scheduled staff and delivered training materials and information.
- Recruited, trained, and supported help desk technicians and representatives.
- Monitored problem management database and followed up with assigned personnel.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
RSE Regional Support Engineer
Steens Group
04.2010 - 06.2014
- The company have over 130 permanent staff onsite. I was reporting directly to the CEO. The company was running a Microsoft and AutoCAD setup.
- Worked closely with CEO to maintain optimum levels of communication to effectively and efficiently complete projects.
- Provided technical leadership for company to effectively steer strategic plans and future projects.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Tested models of alternate designs and processing methods to assess feasibility, operating condition effects, possible new applications, and necessity of modification.
- Provided technical direction on ERP projects and initiatives to other engineers, designers, and technicians.
- Resolved problems, improved operations, and provided exceptional service.
TEAM LEADER
IBM
04.2005 - 04.2010
- I was reporting directly to Center leader.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Implemented company policies, technical procedures, and standards for preserving integrity and security of data, reports and access.
CUSTOMER SERVICE COORDINATOR
NCR Corporation
05.2004 - 04.2005
- I was reporting directly to the Center leader.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Coordinated logistics for customer orders.
- Devised and deployed successful approaches to retain customers and boost brand loyalty.
SUPPORT MANAGER
HP
08.2002 - 05.2004
- I was reporting directly to the Center leader, I was hired to build a Danish helpdesk from scratch.
- Assessed reports, monitored calls and analyzed vendor relationships to identify process improvement opportunities.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
- Managed call logs, enhanced invoicing data and resolved customer issues to improve operational efficiency by 42%.
- Audited customer support procedures and collaborated regionally to promote standardization across all offices.
SERGEANT-MAJOR
Danish Army
04.1988 - 07.2002
- I was reporting to the Defense Command.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours, night, weekend, and holiday shifts.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Bachelorgrad - Management in practice
Erhvervsakademi Aarhus | Business Academy Aarhus
01.2012
Prince 2 - Informationsteknologi, projektledelse
The Imparando Learning Centre
01.2016
Mcse IT - informationsteknologi, Computervidenskab
IBM, Dublin
01.2007
Bachelorgrad - IT and Management og project ledelse
Trade College Mariagerfjord, Hobro Denmark
01.2002
Skills
- Clear communication
- Organizational change management
- Strategic decision-making
- System integration expertise
- Process optimization
- Application performance analysis
- Data governance expertise
- Financial analysis expertise
- System assessment
- Efficient time management
- Staff management
- Project coordination
Certification
- MS-900: Microsoft 365 Fundamentals
- 70-466 – Implementing Data Models and Reports with SQL Server
- Citrix CCA MetaFrame and Win Frame
- MS-101: Microsoft 365 Mobility and Security
- 70-467 – Designing Business Intelligence Solutions with SQL Server
Languages
Bokmål, Norsk (Professional Working)
Svensk (Professional Working)
Engelsk (Native or Bilingual)
Dansk (Native or Bilingual)
Timeline
Application Analyst Support
JELD-WEN, Inc.
04.2024 - Current
IT Project Manager
IT audit
11.2023 - 04.2024
IT & Business Engagement Manager
AB Neo
02.2023 - 11.2023
Interim it-manager Nordic
Kramp Group
08.2022 - 01.2023
Information Technology Analyst
Kramp
01.2022 - 02.2023
IT Manager
Rollaong Ltd
12.2020 - 01.2022
IT-Manager
Rollaong Ltd
03.2015 - 12.2020
HELPDESK MANAGER
Ubuntu
06.2014 - 02.2015
RSE Regional Support Engineer
Steens Group
04.2010 - 06.2014
TEAM LEADER
IBM
04.2005 - 04.2010
CUSTOMER SERVICE COORDINATOR
NCR Corporation
05.2004 - 04.2005
SUPPORT MANAGER
HP
08.2002 - 05.2004
SERGEANT-MAJOR
Danish Army
04.1988 - 07.2002
Prince 2 - Informationsteknologi, projektledelse
The Imparando Learning Centre
Mcse IT - informationsteknologi, Computervidenskab
IBM, Dublin
Bachelorgrad - IT and Management og project ledelse
Trade College Mariagerfjord, Hobro Denmark
Bachelorgrad - Management in practice
Erhvervsakademi Aarhus | Business Academy Aarhus
Similar Profiles
Marius RossouwMarius Rossouw
Electrical engineer at JELD-WENElectrical engineer at JELD-WEN
Eric GambonEric Gambon
Advanced Manufacturing Engineer (remote) at Jeld-Wen IncAdvanced Manufacturing Engineer (remote) at Jeld-Wen Inc
Gary MalinoskiGary Malinoski
Front Office Lead at Jeld-Wen Door SystemsFront Office Lead at Jeld-Wen Door Systems
Julieta V. PeñaJulieta V. Peña
Application Support Specialist at DayforceApplication Support Specialist at Dayforce
Bhushan Umesh SalviBhushan Umesh Salvi
Technical Support Specialist/Application Support Analyst at IBKR (Interactive Brokers)Technical Support Specialist/Application Support Analyst at IBKR (Interactive Brokers)