Molly Eriksson
Stockholm
Summary
I am a dedicated and service-oriented individual pursuing a path in Business and Digital Marketing. My passion lies in cultivating valuable experiences to broaden my expertise and skill set within the field of customer service. I am committed to applying my strong work ethic and enthusiasm to contribute effectively.
Overview
6
6
years of professional experience
Work History
Ryokan Hostess & Front Desk Receptionist
Yasuragi - Japanese Spa- and Conference Hotel
11.2022 - Current
- Acquired a deep understanding of international guest hospitality as a VIP room hostess in a Japanese onsen
- Being an executive hostess to the VIP guests, create trusting relationships allowing them to have the best experience
- Greet and assist guests during check-in/out, manage reservations, and provide information
- Respond to inquiries and concerns with professionalism, ensuring a positive guest experience
- Coordinate seamlessly with other hotel departments to meet guest needs promptly
- Actively contribute across multiple hotel departments, like the reservations office, housekeeping, the food & beverage department etc., consistently enhancing service skills
- Prioritize seamless teamwork to achieve excellent guest satisfaction
Head of Social Media
Girls in Tech Nordics
09.2017 - Current
- Develop and maintain a cohesive social media strategy to enhance the organization's online presence
- Produce and edit engaging videos, strategically post to various platforms, resulting in increased followers and heightened event attendance
- Provide hands-on support at all innovation events
- Accomplishment: Designed the company logo, and worked with the marketing team on its visual enhancement
Restaurant Assistant
Hawaii Poké
10.2021 - 10.2022
- Had the overall responsibility for restaurant maintenance and worked independently during opening and closing shifts
- Created poke bowl meals following set menus
- Managed large scale vendor deliveries of food products as well as the preparation and timely delivery of on-line/app orders
- Operated the cash register, and provided excellent personal service to customers and vendors alike
Education
Social studies specialization in behavioral science
International High School of The Gothenburg Region
Gothenburg06.2022
IB programmet Base year
The International English Gymnasium
Södermalm06.2020
Skills
- Problem solving
- Customer focus
- Adaptability
- Communication skills
- Crisis management
- Teamwork
- Performs well under pressure
Additional
Certified SSI open water diver
Holder of valid Swedish driving license
Completed a Leadership and Organization course with an A.
Global Traveler
Horse rider
Downhill skier
Languages
English, Swedish
Native language
Timeline
Ryokan Hostess & Front Desk Receptionist
Yasuragi - Japanese Spa- and Conference Hotel
11.2022 - Current
Restaurant Assistant
Hawaii Poké
10.2021 - 10.2022
Head of Social Media
Girls in Tech Nordics
09.2017 - Current
Social studies specialization in behavioral science
International High School of The Gothenburg Region
IB programmet Base year
The International English Gymnasium
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