Mohammad Al Bukai

• Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
• Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
• Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
• Collaborated with cross-functional teams to optimize workflows, enhancing overall operational efficiency.
• Coordinated driver dispatch to accomplish daily delivery requirements.

I work on transporting incoming food from trailers to storage areas, whether by PHF, Chell or Freez, and at the specified time. We also do daily or weekly inventory or calculate daily consumed quantities via VMS. I work on cleaning and organizing work areas using the 5S system.

Working on the production line to put food for each customer in the boxes designated according to his code

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Monitored service staff performance and provided feedback for improvement.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Implemented strategies to reduce average handling time without compromising on service quality.