MOHAMAD Taha Obeid
Vaxjo,Kronoberg
Summary
Enthusiastic Corporate Account Manager with a passion for customer satisfaction and team development. Proven success in managing cashiers and service teams, resulting in increased customer satisfaction, improved employee performance, and revenue growth. Experience in strategic account management, sales, and VIP client support. Adept at implementing promotional strategies and achieving sales targets. Fluent in Arabic, English, and Swedish. Committed to delivering exceptional customer service while contributing to the growth and success of the organization.
Overview
19
19
years of professional experience
Work History
Head Of Cashiers
BAUHAUS Deutschland
05.2021 - Current
- Trained team members in cash register operation, stock procedures, and customer services, resulting in a 20% increase in average transaction value
- Assisted the management with developing and managing employee improvement strategies for a team of 12 staff members, resulting in a 15% improvement in overall employee performance
- Managed the work of 12 cashiers, identifying strengths and weaknesses in customer service and payment processing, resulting in a 10% increase in customer satisfaction ratings
- Authorized 50% discounts and special actions to resolve customer disputes, maintaining a 95% customer satisfaction rate
- Helped customers find specific products, answered questions, and offered product advice, resulting in a 30% increase in average sales per customer
- Managed team schedules, allocated duties, and handled leaves to ensure a balanced workspace and an environment conducive for personal growth, resulting in a 25% decrease in absenteeism
- Prepared cash deposits and balanced store safe for opening and closing of business, resulting in a 99% accuracy rate.
Service Manager
SEB bank
08.2020 - 05.2021
- Collaborated with customers to offer solutions to service needs, resulting in 90% customer satisfaction rate
- Improved customer satisfaction ratings by 15% by listening to complaints and finding appropriate solutions
- Prioritized and delegated daily work tasks to meet project goals, managing up to 50 tasks per day
- Operated cross-functionally with other departments to meet client and organization needs, resulting in 30% increase in client satisfaction
- Performed general administrative duties, arrange staff meetings, and manage client database
- Responsible for understanding the customer's business and strategic agenda, identifying their top priorities and aligning our services to meet their needs
- Executed an effective strategic account management process, resulting in 20% growth in revenue from existing accounts.
Customer Service Officer
Arab Bank
01.2013 - 12.2013
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Corporate And VIP Sales Account Manager
Syriatel Mobile Telecom
03.2005 - 01.2013
- Organized and supported the work progress with sales support unit, delivering value to over 300 clients per month.
- Integrated sets of data into frameworks, providing technical assistance and enabling 15 projects to be completed on time
- Scheduled appointments, managing 100 daily call volumes, and following up on assigned leads, resulting in 30% increase in lead conversion rate
- Supported and grew the existing account base, implementing effective selling and promotional strategies and increasing revenue from existing accounts by 25%
- Developed and significantly grew assigned territory by 120% within the first year
- Increased the sales target to 120%
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 50%
- Achieved the target and successfully signed contracts with governments and governmental institutions, exceeding 110%
- Presented Syriatel at IT fair multiple times, increasing brand awareness and receiving 10 Thank You Awards for outstanding presentations.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products services.
Education
Associate Degree in Banking And Finance -
First Commercial Bank Institute
Damascus,Syria07.2006
Skills
- Time management abilities
- Expense Tracking
- Payment Collection
- Product restocking
- Decision-Making
- Team Collaboration
- Problem-solving aptitude
- Effective Communication
- Report Preparation
- Product Promotion
- Quality Control
- Analytical Skills
- Microsoft Office
- Client Account Management
Languages
Arabic
Native language
English
Advanced
C1
Swedish
Advanced
C1
Timeline
Head Of Cashiers
BAUHAUS Deutschland
05.2021 - Current
Service Manager
SEB bank
08.2020 - 05.2021
Customer Service Officer
Arab Bank
01.2013 - 12.2013
Corporate And VIP Sales Account Manager
Syriatel Mobile Telecom
03.2005 - 01.2013
Associate Degree in Banking And Finance -
First Commercial Bank Institute
Similar Profiles
Smilla BryntessonSmilla Bryntesson
Shop Seller/Checkout Operator at Bauhaus SverigeShop Seller/Checkout Operator at Bauhaus Sverige
Justin MitchellJustin Mitchell
Production Line Worker at BauhausProduction Line Worker at Bauhaus
Manish ThombreManish Thombre
Research Scholar at Bauhaus University WeimarResearch Scholar at Bauhaus University Weimar