Moa Svensson
Helsingborg
Summary
Dynamic professional with proven leadership and communication skills, developed through experience at Normal AB, resulting in significant improvements in service efficiency.
Demonstrated ability to work under pressure and in teams, significantly boosting operational performance. My fast learning capability and proactive approach have consistently driven positive outcomes in diverse roles.
Overview
2025
2025
years of professional experience
Work History
Assistant Store Manager
Normal AB
Helsingborg
04.2024 - 11.2024
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Supervised cash handling processes to ensure accuracy of transactions.
Store clerk
KappAhl
Helsingborg
09.2022 - 08.2023
- Focused efforts primarily on providing exceptional customer service.
- Adapted to significant influx of shoppers during holidays at one of Sweden's busiest mall locations.
- Handled stress effectively without compromising on professional service.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Maintained knowledge of sales and promotions, return policies and security practices.
Event Assistant
People Partner
Stockholm
09.2021 - 01.2022
- Handled various projects and tasks daily.
- Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
- Everything from being a hostess at huge company parties, to a private luxury driver, to a general event assistant for TV shows and other businesses, etc.
- Maintained cleanliness and orderliness of event areas before, during, and after events.
- Monitored event activities to ensure compliance with safety regulations and venue policies.
- Received address, time, and task description with minimal lead time.
- Demonstrated high levels of flexibility.
Store clerk
Lindex
Hässleholm/Kristianstad
08.2020 - 08.2021
- Managed simultaneous part-time roles in two stores.
- Managed diverse customer service duties, including cashier and floor assistance.
- Quickly gained social acceptance, leading to store recommendations.
- Recommended, selected and located merchandise based on customer desires.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
Warehouse worker
Lekolar/Bergendahls
Osby/Hässleholm
10.2019 - 07.2020
- Managed the packaging process by accurately preparing orders, sealing them securely, and affixing the appropriate labels.
- Maintained focus and performance under significant pressure.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Followed established guidelines for picking orders accurately.
Lifeguard
Kneippbyn Resort
Visby
06.2019 - 08.2019
- Monitored multiple pools simultaneously during business hours.
- Maintained full focus during opening hours to manage high visitor traffic.
- Gained additional insights into child behavior.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Performed regular cleaning and maintenance of pool equipment.
Store clerk
Victoria's Basement
Sydney
10.2018 - 04.2019
- Handled increased workload at a busy Central Business District store throughout the holiday months.
- Assisted customers on the floor and organized shelves.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Participated in store meetings and provided input on improving store operations.
- Created attractive merchandise displays to promote sales.
Waitress/Bartender
Skyrup Golf Hotell
Skyrup
04.2018 - 10.2018
- Executed dual roles, ensuring excellent service both at tables and behind the bar.
- Took full responsibility for organizing duties during slow nights.
- Checked back with customers throughout meal service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Developed positive relationships with regular customers through friendly conversation.
Health Care Assistant
Hässleholms kommun
- Organized medical records for patient care plans and ensured accuracy.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Interacted positively with family members of patients while delivering compassionate care.
Education
Higher Vocational Education - Business Development
Yrkesakademin
Visby/Småland06-2026
Digital Marketing and NGO's -
Erasmus + Project
Mostar, Bosnia05.2021
Society and Behavioral Science -
HTS - Hässleholms Tekniska Skola
Hässleholm06.2016
Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Leadership Skills
- Communication Skills
- Fast Learner
Languages
Swedish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Assistant Store Manager
Normal AB
04.2024 - 11.2024
Store clerk
KappAhl
09.2022 - 08.2023
Event Assistant
People Partner
09.2021 - 01.2022
Store clerk
Lindex
08.2020 - 08.2021
Warehouse worker
Lekolar/Bergendahls
10.2019 - 07.2020
Lifeguard
Kneippbyn Resort
06.2019 - 08.2019
Store clerk
Victoria's Basement
10.2018 - 04.2019
Waitress/Bartender
Skyrup Golf Hotell
04.2018 - 10.2018
Health Care Assistant
Hässleholms kommun
Higher Vocational Education - Business Development
Yrkesakademin
Digital Marketing and NGO's -
Erasmus + Project
Society and Behavioral Science -
HTS - Hässleholms Tekniska Skola
Similar Profiles
Zion KimuraZion Kimura
High School Diploma at Normal Community High SchoolHigh School Diploma at Normal Community High School
Yizhu LiuYizhu Liu
Accounting Instructor at Anshan Normal UniversityAccounting Instructor at Anshan Normal University
Ryan BrunsonRyan Brunson
Union Operator for Airport Maintenance at Bloomington Normal Airport AuthorityUnion Operator for Airport Maintenance at Bloomington Normal Airport Authority