Matias Lopez
Svedala
Summary
Motivated and reliable professional with experience in customer service, hospitality, and logistics. Skilled in building positive client relationships, resolving issues efficiently, and managing fast-paced work environments. Bilingual in Spanish and English, currently studying Swedish. Adaptable to diverse industries, eager to contribute strong communication and teamwork skills to a dynamic organization.
Overview
6
6
years of professional experience
Work History
Customer Assistant
HCM GPS Tracking
09.2018 - 03.2020
- Provided proactive customer support, addressing questions and concerns with accuracy and empathy.
- Maintained strong product knowledge to assist clients effectively.
- Contributed to positive client feedback and loyalty.
Waiter
Big Pops
01.2021 - 12.2022
- Delivered professional and friendly service to 100+ daily customers, ensuring high satisfaction ratings.
- Assisted in maintaining a clean, organized, and welcoming environment.
- Collaborated with team members to support efficient restaurant operations.
Delivery Person
Zeleris
06.2024 - 07.2024
- Managed daily delivery routes to ensure efficient parcel distribution.
- Responded promptly to customer questions and concerns during deliveries.
- Consistently met performance targets for on-time delivery and accuracy.
- Left position due to lack of available hours.
Delivery & Warehouse Associate
GTD Mensajeros
08.2024 - 02.2025
- Completed timely deliveries, averaging X packages/day with a focus on customer satisfaction.
- Prepared and packed orders, including specialized boxes for low-temperature shipments.
- Monitored and documented temperatures, ensuring product safety.
- Scanned packages, loaded trucks, and organized warehouse workflow.
- Communicated client feedback to management, supporting continuous service improvements.
Education
Music Studies
Instituto Unimusica
LimaLaw Studies
Universidad Privada Del Norte
LimaSkills
- Customer Service: Conflict resolution, client satisfaction, hospitality service
- Logistics: Route planning, on-time delivery, GPS tracking, warehouse operations, cold-chain packaging, scanning & loading
- Languages: Spanish (Native), English (Fluent), Swedish (Basic, currently studying)
- Soft Skills: Communication, teamwork, adaptability, time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Swedish
Limited Working
Timeline
Delivery & Warehouse Associate
GTD Mensajeros
08.2024 - 02.2025
Delivery Person
Zeleris
06.2024 - 07.2024
Waiter
Big Pops
01.2021 - 12.2022
Customer Assistant
HCM GPS Tracking
09.2018 - 03.2020
Music Studies
Instituto Unimusica
Law Studies
Universidad Privada Del Norte