Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matias Lopez

Svedala

Summary

Motivated and reliable professional with experience in customer service, hospitality, and logistics. Skilled in building positive client relationships, resolving issues efficiently, and managing fast-paced work environments. Bilingual in Spanish and English, currently studying Swedish. Adaptable to diverse industries, eager to contribute strong communication and teamwork skills to a dynamic organization.

Overview

6
6
years of professional experience

Work History

Customer Assistant

HCM GPS Tracking
09.2018 - 03.2020
  • Provided proactive customer support, addressing questions and concerns with accuracy and empathy.
  • Maintained strong product knowledge to assist clients effectively.
  • Contributed to positive client feedback and loyalty.

Waiter

Big Pops
01.2021 - 12.2022
  • Delivered professional and friendly service to 100+ daily customers, ensuring high satisfaction ratings.
  • Assisted in maintaining a clean, organized, and welcoming environment.
  • Collaborated with team members to support efficient restaurant operations.

Delivery Person

Zeleris
06.2024 - 07.2024
  • Managed daily delivery routes to ensure efficient parcel distribution.
  • Responded promptly to customer questions and concerns during deliveries.
  • Consistently met performance targets for on-time delivery and accuracy.
  • Left position due to lack of available hours.

Delivery & Warehouse Associate

GTD Mensajeros
08.2024 - 02.2025
  • Completed timely deliveries, averaging X packages/day with a focus on customer satisfaction.
  • Prepared and packed orders, including specialized boxes for low-temperature shipments.
  • Monitored and documented temperatures, ensuring product safety.
  • Scanned packages, loaded trucks, and organized warehouse workflow.
  • Communicated client feedback to management, supporting continuous service improvements.

Education

Music Studies

Instituto Unimusica
Lima

Law Studies

Universidad Privada Del Norte
Lima

Skills

  • Customer Service: Conflict resolution, client satisfaction, hospitality service
  • Logistics: Route planning, on-time delivery, GPS tracking, warehouse operations, cold-chain packaging, scanning & loading
  • Languages: Spanish (Native), English (Fluent), Swedish (Basic, currently studying)
  • Soft Skills: Communication, teamwork, adaptability, time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Swedish
Limited Working

Timeline

Delivery & Warehouse Associate

GTD Mensajeros
08.2024 - 02.2025

Delivery Person

Zeleris
06.2024 - 07.2024

Waiter

Big Pops
01.2021 - 12.2022

Customer Assistant

HCM GPS Tracking
09.2018 - 03.2020

Music Studies

Instituto Unimusica

Law Studies

Universidad Privada Del Norte

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Matias Lopez