Mirjam Hagmann
Malmö
Summary
A diverse range of experiences in the field has enabled me to engage with challenges in a way that is both rigorous and empathetic. My approach is team-oriented, yet I am also keen to see tasks through independently, identifying and tackling priorities within high-pressure environments. As I am personally invested in the application of human rights, I take pleasure in realizing this through my work.
Overview
10
10
years of professional experience
Work History
Event Coordinator
Inkonst
Malmö
04.2022 - Current
- Assistance in the facilitation of events.
- Ensured catering services for different types of events, balancing cost, menu and term options against client demands.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Assigned work and monitored performance of project personnel.
Field Representative
Oxfam Sverige
Malmö
01.2024 - 04.2024
- Participated in fundraising efforts to help support the mission of the organization.
- Recruited new monthly donors through presentations of different programmes
Intern
Raoul Wallenberg Institute
Lund
08.2022 - 12.2022
- Conducted research in a team of six for expanding fiscal space for social protection in the Global South for the SURGE initiative at the OHCHR.
- Evaluated existing policies and practices related to research initiatives.
- Identified existing best practices and initiatives
1st Line Customer Support Agent
Jollyroom AB
Malmö
10.2021 - 04.2022
- Coordinated the communication between clients, merchants, and other stakeholders
- Investigated customer issues and escalated complex problems when necessary.
- Answered customer inquiries in person, by telephone, and via email.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Tracked inventory levels and placed orders for replenishment as needed.
- Shared knowledge with team to foster growth and collaboration.
Intern
Danish Institute for Human Rights
Copenhagen
02.2021 - 07.2021
- Conducted research on business and human rights issues in high-risk contexts, and collaborated on producing, for example, background scoping papers such as the "BACKGROUND SCOPING PAPER: WOMEN’S HUMAN RIGHTS IN THE ENERGY TRANSITION IN SUB-SAHARAN AFRICA."
- Conducted and presented an in-depth policy analysis on the new Kenyan National Action Plan on Business and Human Rights.
- Assisted in training aimed at development finance to strengthen their human rights risk management systems for intermediated finance.
- Attended meetings with representatives from various countries in order to discuss regional and global policies related to protecting universal principles of respect for basic freedoms.
Trainee
Council of Europe
Strasbourg
08.2020 - 01.2021
- I took part in the Roma Youth Participation task force aimed at drafting a recommendation at the interstate level.
- Assisted in conducting research and organizing roundtables, as well as updating training materials for the Education Pack, "All Different, All Equal."
- Merging the old filing system into a new system.
- Created reports and facilitated organizing events and workshops to strengthen youth globally.
- Was chosen as the event coordinator of the Trainee association to ensture valuable exchange and maintaining the alumni group
Global Marketing & Sales Associate
BONESUPPORT AB
Lund
09.2019 - 04.2020
- Arranging meetings and congresses, sending and receiving marketing materials, as well as setting up training materials.
- Coordinating the German sales team with the head office in Lund.
Intern
Dandelion Africa
Mogotio
01.2019 - 07.2019
- Started a sustainable entrepreneurial project with one of the Women’s Groups.
- Fundraised money and executed the construction of 3 metal sheet houses for four women lacking a home.
- Engaged and participated in all three of Dandelion Africa's health, women, and youth programs.
- Provided firsthand qualitative and quantitative research on regional development.
- Provided reports and interviews on medical and educational excursions.
- Developed and designed a Women’s Group model, as well as a process model for the graduation process of Dandelions Women’s Groups
Event Coordinator
Amnesty International Malmö Student Group
Malmö
08.2017 - 01.2019
- Organized film screenings, roundtables, and street activism events for Amnesty International.
- Recruited influential speakers for events, and hosted evenings.
- Coordinated and allocated equipment, supplies and staff for events.
- Developed event themes and concepts to ensure successful execution of events.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Monitored budgeting process for each event to ensure cost efficiency.
- Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
Gate Agent
Swissport International AG
Zürich
05.2017 - 08.2017
- Ensured passenger safety and satisfaction, as well as the punctual take-off and landing of flights
- Maintained logs of all departing flights including number of passengers boarded and any irregularities that occurred during the process.
- Conducted security checks at gates according to TSA guidelines.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Verified identification of travelers before allowing them to board the plane.
- Processed payments for tickets, baggage fees, and other services.
Legal & Compliance, Onboarding, IT
Saxo Bank (Switzerland) Ltd.
Zurich
12.2014 - 06.2016
- Performed controls for Anti-Money Laundering and Know Your Client activities
- Was responsible for the completeness and accurracy of client account opening documentation and data set-up in bank systems (includiong FATCA and UK/AT tax profiles)
- Performed controls for Anti Money Laundering and Know Your Client activities (1st Line Defense)
- Performed annual IB license checks with the cooperation of the institutional department
- Supported Legal and Compliance reporting to FINMA (Swiss Financial Market Authority)
Education
MA - Human Rights Studies
Lund University
Lund, Sweden10-2024
BA - Human Rights Studies
Malmö University
Malmö, Sweden08-2020
Skills
- Public Speaking
- Stakeholder Engagement
- Social Advocacy
- Computer Literacy
- Leadership
- Problem Solving
- Critical Thinking
Social Commitment
- Swiss Business Initiative Advocate, providing information and handing out flyers for the Konzernverantwortungsinitiative 2020-2024
- Event Coordinator, Amnesty International Malmö Student Group, organized film screenings, roundtables, and street activism events for Amnesty International, 2017-2019
- Mentor, Rock Your Life! AG, Zürich, Switzerland RYL! Helps socially disadvantaged youths develop their full personal potential. 2014-2016
Languages
Swiss German
First Language
German
Proficient (C2)
C2
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Swedish
Elementary (A2)
A2
Publications
BA Thesis: Multinational Corporations: A Case of Impunity - An Argumentation Analysis on the Parliamentary Debate of the Swiss Business Initiative.
MA Thesis: Nestlé’s Bitter Apology: Child Labor, International Law, and the Cocoa Industry.
References
References available upon request.
Timeline
Field Representative
Oxfam Sverige
01.2024 - 04.2024
Intern
Raoul Wallenberg Institute
08.2022 - 12.2022
Event Coordinator
Inkonst
04.2022 - Current
1st Line Customer Support Agent
Jollyroom AB
10.2021 - 04.2022
Intern
Danish Institute for Human Rights
02.2021 - 07.2021
Trainee
Council of Europe
08.2020 - 01.2021
Global Marketing & Sales Associate
BONESUPPORT AB
09.2019 - 04.2020
Intern
Dandelion Africa
01.2019 - 07.2019
Event Coordinator
Amnesty International Malmö Student Group
08.2017 - 01.2019
Gate Agent
Swissport International AG
05.2017 - 08.2017
Legal & Compliance, Onboarding, IT
Saxo Bank (Switzerland) Ltd.
12.2014 - 06.2016
MA - Human Rights Studies
Lund University
BA - Human Rights Studies
Malmö University
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