Mirith Rast
Malmö
Summary
Passionate about delivering quality service and unparalleled support to a fast paced and dynamic environment. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport. Deeply interested in quality, speed and process optimization. Articulate, energetic and results-oriented.
Overview
11
11
years of professional experience
Work History
Studio Owner
Höllviken Pilates AB
12.2023 - Current
- Utilized social media platforms effectively for increased brand awareness and visibility among potential clients online communities.
- Manage daily operations for a seamless client experience, ensuring a professional and welcoming environment.
- Provide exceptional customer service, addressing concerns promptly and maintaining open lines of communication.
- Increased studio revenue by implementing effective marketing strategies and attracting new clients.
Customer Service Representative
ZenCore AB
12.2019 - Current
- Providing product recommendations, assisting in placing orders, exchanges, and much more by phone and email with the mindset of providing customers with a wow experience.
- Maintaining customer satisfaction and retention with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Wellness Consultant
Classic Pilates Malmö
08.2022 - 08.2023
- Pilates Instructor
- One-on-one training and large group training
Wellness Consultant
Palmer Friskvard
01.2020 - 12.2022
- B2B and B2C wellness services and training
- Relationship development and client management
- Admin - Managing CRM and SOP systems as
- Customer support
- Calendar and schedule management
Quality Control Intern
NA-KD
07.2018 - 08.2018
- Inspected garments and compared against standards to meet regulatory requirements.
- Created testing protocols to be used across product lines.
- Worked independently on assignments involving varied and complex issues without direct supervision.
Intern
Dearborn Denim
03.2018 - 05.2018
- Collaborated in professional team to solve workflow issues.
- Reviewed job specifications to determine appropriate setups for production runs.
- Inspected final products to assess compliance with quality standards and established tolerances.
Administrative Assistant
APA Financial Services
01.2014 - 04.2017
- Executed record filing system to improve document organization and management.
- Reconciled statements and accounts and resolved variances.
- Explained and documented types of services to be provided for clients, and responsibilities to be taken by personal financial advisor.
- High levels of discretion and integrity handling financial and personal documentation.
Education
Master of Science - Textile Value Chain Management
Swedish School of Textiles, Högskolan I Borås
Borås, Sweden2019
Bachelor of Arts - Business Administration, Focus in Marketing/Sales
North Park University
Chicago, IL2017
Skills
- Educating Consumers
- Agenda Planning
- Calm and Professional Under Pressure
- Order and Refund Processing
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Correcting Discrepancies
- Electronic Information Systems
- Promoting Brand and Company Identity
- Recommending Solutions
Languages
English
Native language
Swedish
Intermediate (B1)
Timeline
Studio Owner
Höllviken Pilates AB
12.2023 - Current
Wellness Consultant
Classic Pilates Malmö
08.2022 - 08.2023
Wellness Consultant
Palmer Friskvard
01.2020 - 12.2022
Customer Service Representative
ZenCore AB
12.2019 - Current
Quality Control Intern
NA-KD
07.2018 - 08.2018
Intern
Dearborn Denim
03.2018 - 05.2018
Administrative Assistant
APA Financial Services
01.2014 - 04.2017
Master of Science - Textile Value Chain Management
Swedish School of Textiles, Högskolan I Borås
Bachelor of Arts - Business Administration, Focus in Marketing/Sales
North Park University
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