Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mira Devkota

Trollhättan,O

Summary

Dynamic professional with a rich background in customer service and education, notably at Apollo International College. Excelled in enhancing user engagement and fostering community awareness through superior organizational skills and strong communication. Demonstrated leadership in team collaboration and a compassionate approach to elderly care, achieving significant improvements in client and student satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Caregiver Trainee

Aging Life Care Pvt Ltd
01.2023 - 02.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.


Librarian and Customer Service Assistant

Apollo International College
05.2022 - 06.2023
  • Assisted students and faculty in locating and utilizing resources, improving their overall experience.
  • Managed and updated library databases to ensure accurate tracking of materials and resources.
  • Provided front-line customer service, addressing inquiries and resolving issues in a timely and professional manner.
  • Promoted library services through community outreach, enhancing user engagement.

Health Teacher

Bal Uddhar Secondary School
07.2021 - 08.2022
  • Developed engaging lesson plans and activities to improve student retention and involvement.
  • Coordinated extracurricular health education projects, fostering community awareness and participation.
  • Built strong relationships with students and parents through open communication and regular feedback.

Health Teacher

Shree Secondary School Dandagaun Gogli
02.2017 - 05.2021

· Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

· Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

· Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Customer Service

Global Traders
04.2013 - 08.2015
  • Managed customer inquiries and resolved issues to ensure client satisfaction.
  • Processed service requests and managed data entry with a high level of accuracy.
  • Generated reports and followed up with clients to ensure issues were resolved effectively.

Education

Masters Degree in Education - Health Education

Rapti Shiksha Campus
Dang, Ghorahi, Nepal
06-2018

Skills

  • Organizational Skills
  • Time Management
  • Customer Service & Support
  • Multitasking & Time Management
  • Problem-solving & Adaptability
  • Strong Communication Skills
  • Team Collaboration & Leadership
  • Respectful and Compassionate
  • Elderly Care

Certification

Caregiver Course Affiliated to CTEVT, Nepal.

Languages

Nepali
Native language
English
Upper intermediate
B2
Hindi
Intermediate
B1
Swedish
Elementary
A2

Timeline

Caregiver Trainee

Aging Life Care Pvt Ltd
01.2023 - 02.2024

Librarian and Customer Service Assistant

Apollo International College
05.2022 - 06.2023

Health Teacher

Bal Uddhar Secondary School
07.2021 - 08.2022

Health Teacher

Shree Secondary School Dandagaun Gogli
02.2017 - 05.2021

Customer Service

Global Traders
04.2013 - 08.2015

Masters Degree in Education - Health Education

Rapti Shiksha Campus
Mira Devkota