Zahraa Najm
Landskrona
Summary
Successful Executive with over 3 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Versatile Executive offering 3 years track record of overseeing and managing architectural planning and customers satisfaction to meet business objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Handover Executive
Emaar Properties PJSC
12.2021 - 06.2022
- Manage the appointment for the home orientation and the handover (booking and rescheduling)
- Contact customers one-day prior to the Home Orientation to reconfirm the Home Orientation and the documents required for it
- Conducts pre-checks for the next day, to ensure that unit is clean, and utilities are connected
- Hands over keys, manuals, and other relevant documents to customers after verification of the necessary documents
- Escorts customers to their homes based on the Home Orientation schedule prepared by the communication team
- Preparing the snagging list and sharing it with the project department for rectification
- Follow up with the project department to complete the snagging within the agreed time frame
- Prepare the checklist and handover the key to the owners
- Handles all complaints and customer queries received via walk-in, letters, and e-mails and resolves their issues within specified timelines (as per SLA and use of priorities)
- Conducts necessary research and follows up with other departments on behalf of the customer before coming up with recommendations
- Provides clarification to customers with regard to Customer Life Cycle Policies & Procedures
- Updates customers on the facilities/amenities/retail outlets available in their community
- Provides customers with a high level of service as per agreed department SLAs and MBOs to achieve defined customer satisfaction level via professional and timely problem resolution, product knowledge and status update, willingness to help, timely callback, and quick turn-around time in accordance with defined SLAs
- Handles Land registration & Pre-registration transactions for customers before handover.
Event supervisor
SHUROOQ COMPANY
01.2020 - 12.2021
- Assist in the planning and implementation of a variety of types of events, ensuring smooth operations
- Handle recordings and obtain and store necessary information in line with compliance regulations
- Proactively gain customer interest and event interest, resulting in increased sales
- Effectively manage budgets through diligent work
- Organizing corporate events, including conferences and special events
- Maintain close contact with couples to achieve wedding goals and mitigate service problems
- Obtain the required permits and risk assessments for events, ensuring the smooth running of planning and implementation
- Ensure timely delivery of materials and assets on event days, and coordinate with vendors and delivery staff to ensure effective setup.
Architectural Engineer
Al Manhal Contracting
06.2017 - 08.2018
- Worked on the design of two different projects: 1 Residential private villa located in Dubai, Nadd El Shiba with a total area of 338.24 sqm
- 2- Shops located in Dubai, Al Warqaa with a total area of 239 sqm
- Worked on the design of a warehouse and all its facilities, the project located in Dubai, Al Muhaisnah
- Participated in the Ajman municipality competition, and worked on the design of a Youth Center, which include the interaction between the interior and exterior.
- Championed continuous improvement within the organization by regularly attending industry conferences, workshops, and seminars to stay current on emerging trends.
- Worked closely with multi-disciplinary team to design residential and commercial projects in Location.
Education
Bachelor's Degree, Architectural Engineering - Architectural Engineering
Ajman University Science And Technology
Ajman, United Arab Emirates12.2020
Skills
- Interpersonal Skills
- Operations Management
- Customer-Oriented
- Administrative Skills
- Quality Management
- Problem Resolution
- Team Player
- Strategy Development
- Research and analysis
- Customer Retention
- Strategic Planning
- Staff Training
Languages
Arabic
Bilingual or Proficient (C2)
Russian
Intermediate (B1)
Turkish
Intermediate (B1)
English
Bilingual or Proficient (C2)
Swedish
Intermediate (B1)
Timeline
Handover Executive
Emaar Properties PJSC
12.2021 - 06.2022
Event supervisor
SHUROOQ COMPANY
01.2020 - 12.2021
Architectural Engineer
Al Manhal Contracting
06.2017 - 08.2018
Bachelor's Degree, Architectural Engineering - Architectural Engineering
Ajman University Science And Technology
AutoCAD certification
Certification
AutoCAD certification
System
ORACLE, Microsoft office, AutoCAD, 3Dmax, Photoshop, Salesforce.
System
ORACLE, Microsoft office, AutoCAD, 3Dmax, Photoshop, Salesforce.
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