Mina Eskandar
Stockholm
Summary
Experienced sales professional skilled in managing accounts and cultivating customer relationships to drive sales growth and enhance brand visibility. Adept at leveraging long-term partnerships to achieve sales targets. Demonstrated ability to effectively communicate with clients, understand their needs, and provide tailored solutions. Committed to delivering exceptional customer service and consistently exceeding expectations to foster loyalty and drive revenue.
Overview
15
15
years of professional experience
Work History
Account Manager
IWG PLC
05.2023 - Current
- Utilized CRM tools like Microsoft Dynamics 365 to track performance and enhance business development initiatives
- Build and maintained strong relationships with key clients to ensure high levels of customer satisfaction and retention
- Acted as the primary point of contact for clients, addressing their needs and resolving issues promptly
- Led sales initiatives to identify new business opportunities and expand the client base
Global Operations & Sales consultant
IWG plc
01.2021 - 05.2023
- Build and maintain strong relationships with key clients, understanding their business needs
- Responsible for the timely closure of all queries and customer escalations
- Developed and executed targeted sales strategies to acquire new clients and expand existing accounts
- Identify and recommend process improvements.
- Proficient in SaaS tools and CRM platforms, including Microsoft Dynamics 365, to streamline customer interactions and improve retention
Assistant Store Manager
HMS Host
11.2019 - 08.2020
- Supporting store GM ensuring delivering the customer satisfaction
- Managing daily operations of the unit
- Working on Increase the unit’s outcome (Increase sales, Profitability & Employees retention
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Shift team lead
HMS Host International
04.2019 - 11.2019
- Employee trainings, Workstation assignments, employee breaks
- Responsible for quality control
Social Media & Search Engine Evaluator
Appen
09.2018 - 04.2019
- Provide feedback on news feeds, ads and search results for a variety of companies
- Improve the relevancy of a technology company’s news feed or search results on many social media channels
Commercial Sales Manager
Deraya Real Estate
05.2017 - 08.2018
- Create sales plan to the team and lead them to achieve targets
- Manage a team of property consultants and managing their performance
- Responsible for recruiting, training, motivating, and developing the team
- Set clear performance expectations for each team member with individual
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
Area sales Manager
Regus Egypt
07.2016 - 04.2017
- Responsibility and ownership for leading all aspects of the business
- This includes all commercials, sales, operations, and people management
- Generating new sales plus growing and retaining existing customers by delivering exceptional services
- Responsible for recruiting, training, motivating, leading and developing the team
- Set clear performance expectations for each team member with individual targets
General Manager
Regus Egypt
08.2014 - 07.2016
- Generate profitable new business within the local market in order to meet/exceed set targets
- Directs the day-to-day workflow in the centre by overseeing, prioritizing, and delegating to centre staff to meet deadlines and service levels
- Continually seeks ways to maximize service revenue
- Assigning tasks, allocating time scales, supervising, and motivating the team to meet agreed deadlines
- Meeting the clients and receiving their complaints and areas of concern
- Monitored KPIs and set clear performance goals to achieve organizational objectives
Senior Customer Service Representative
Regus Egypt
09.2012 - 08.2014
- Act as the first point of contact for all clients and visitors
- Serve as a resource for clients seeking information, assistance
- Full arrangement for meeting and conferences
- Handling IT issues
Inside sale Rep. and sales development Rep. (SDR)
Regus Egypt
12.2011 - 09.2012
- Sourcing new sales opportunities through inbound lead follow up and outbound cold calls
- Schedule meetings, Routing qualified opportunities to the appropriate sales team
Senior Ticketing Agent
Airfare.com
12.2010 - 12.2011
- Handle airline ticket sales around the globe
- Handle inquiries over the phone with problems or concerns about reservations, flight information
- Respond to customer inquiries with accurate up to date information
Tour Guide
Blue Sky
02.2010 - 12.2010
- Lead groups of visitors through points of historical, cultural or regional interest
- Planning and organizing tours around a certain area of interest
- Offering commentary and interesting information
Education
Project Management Professional (PMP) -
The State University of New York
01.2019
BSc - Tourism Guidance, Faculty of Tourism and Hotels Management, Guidance Department
Helwan University
05.2009
Certificate in Programming Fundamentals (C#) - Computer Programming
Folkuniversitetet, Sto
Stockholm12-2024
Skills
- SAAS & CRM proficiency
- Microsoft dynamics365
- Account management
- Goals and performance
- B to B sales
- Salesforce
- sales strategies
- Customer relationship management (CRM)
- Relationship building
Languages
English
Proficient
C2
Arabic
Proficient
C2
Swedish
Upper intermediate
B2
Dutch
Intermediate
B1
Timeline
Account Manager
IWG PLC
05.2023 - Current
Global Operations & Sales consultant
IWG plc
01.2021 - 05.2023
Assistant Store Manager
HMS Host
11.2019 - 08.2020
Shift team lead
HMS Host International
04.2019 - 11.2019
Social Media & Search Engine Evaluator
Appen
09.2018 - 04.2019
Commercial Sales Manager
Deraya Real Estate
05.2017 - 08.2018
Area sales Manager
Regus Egypt
07.2016 - 04.2017
General Manager
Regus Egypt
08.2014 - 07.2016
Senior Customer Service Representative
Regus Egypt
09.2012 - 08.2014
Inside sale Rep. and sales development Rep. (SDR)
Regus Egypt
12.2011 - 09.2012
Senior Ticketing Agent
Airfare.com
12.2010 - 12.2011
Tour Guide
Blue Sky
02.2010 - 12.2010
BSc - Tourism Guidance, Faculty of Tourism and Hotels Management, Guidance Department
Helwan University
Project Management Professional (PMP) -
The State University of New York
Certificate in Programming Fundamentals (C#) - Computer Programming
Folkuniversitetet, Sto
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