Mihaela Roxana Manda
Göteborg
Summary
Professional with solid background in managing retail environments. Adept at fostering team collaboration and driving results through effective leadership and adaptability. Skilled in inventory management, customer service, and staff development. Known for reliability and flexibility in meeting shifting demands of retail floor.
Overview
10
10
years of professional experience
Work History
Floor Manager
FashionDeal.nl / Amsterdam
03.2022 - 04.2024
- Company Overview: FashionDeal is an Outlet type company that owns stores throughout the Netherlands and Germany.
- Fashion Deal Amsterdam is an outlet store spread over an area of 3000 square meters, making it one of the largest outlet stores in the city of Amsterdam.
- Managed inventory replenishment for 100 clothing brands, organizing items by category to enhance store efficiency.
- Redesigned store layout, increasing foot traffic by 20% and enhancing overall store attractiveness.
- Implemented strategic changes, resulting in a sales increase of 30% year-over-year.
- Processed transactions totaling over €500k annually at the cash register.
- Led a team of 30 to achieve top sales performance and store organization, increasing revenue by 25%.
- Delegate tasks, provide guidance, and motivate team members to achieve common goals.
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Coordinated promotional events, driving increased foot traffic and sales.
- Improved floor operations efficiency with introduction of new point-of-sale system.
- Conducted regular performance reviews, identifying areas for improvement and setting achievable goals.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Supervisor
The Student Hotel (now The Social Hub)
12.2021 - 03.2022
- Company Overview: The Student Hotel is a company with offices/hotels in several European countries, it is a hotel for students and not only that
- Ensured cleaning team adhered to quality standards, maintaining a 99% satisfaction rate
- Guaranteed availability of cleaning products, enabling 100% completion of scheduled tasks
- The Student Hotel is a company with offices/hotels in several European countries, it is a hotel for students and not only that
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Medical Receptionist
Swiss Clinics
06.2020 - 10.2021
- Company Overview: Swiss Clinics is a multi-award-winning clinic of excellence providing the latest non-invasive aesthetic treatments, body sculpting and plastic surgery procedures
- Ensured optimal care efficiency by organizing schedules for 15 doctors
- Enhanced patient experience and collected over €10k daily in procedure payments
- Supported 10 doctors, improving patient treatment effectiveness
- Swiss Clinics is a multi-award-winning clinic of excellence providing the latest non-invasive aesthetic treatments, body sculpting and plastic surgery procedures
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Enhanced team collaboration by organizing regular staff meetings to address office needs.
Assistant Manager
Ramiprinting
10.2019 - 05.2020
- Company Overview: Ramiprinting is an Advertising agency
- Managed secretarial duties for a team of 10 professionals, ensuring efficient administrative support
- Increased client engagement by sending over 100 personalized offers monthly, enhancing customer relations
- Drafted and revised over 2000 contracts annually, maintaining legal compliance and fostering trust
- Processed and dispatched over 400 orders to clients monthly, ensuring timely delivery and satisfaction
- Participated over 15 key meetings quarterly, contributing to strategic decision-making and project planning
- Ramiprinting is an Advertising agency
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Customer Service Specialist
Swiss Clinics
03.2018 - 10.2019
- Company Overview: Swiss Clinics is a multi-award-winning clinic of excellence providing the latest non-invasive aesthetic treatments, body sculpting and plastic surgery procedures
- Enhanced patient satisfaction by 10% by facilitating efficient communication between doctors and patients
- Swiss Clinics is a multi-award-winning clinic of excellence providing the latest non-invasive aesthetic treatments, body sculpting and plastic surgery procedures
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Assistant Store Manager
Carrefour Express
06.2016 - 10.2017
- Company Overview: Carrefour Express is a subdivision of the large Carrefour stores
- Carrying out the weekly requirements and placing orders for the supply of the store
- Receiving the goods and making payments to the distributors
- Allocating responsibility to each member of the team and carrying out the weekly work schedule
- Making bank payments and depositing daily receipts
- Maintaining the quality of customer service required by the Regional Manager
- Carrefour Express is a subdivision of the large Carrefour stores
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Manager
QubeBar Agency
05.2014 - 05.2016
- Company Overview: It offers training courses for people who want to become bartenders
- Ensures all necessary logistics for private events
- Supporting 30% of bartending courses
- Increase the monthly sales of bartending courses and services for private events by at least 10% from month to month
- Drafted and revised over 500 contracts per season
- Organization of staff and stock for each individual event
- Making bank payments to distributors and collaborators
- It offers training courses for people who want to become bartenders
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor's Degree - Foreign languages and literatures
Decebal Bilingual High School
Skills
- Driving License Category B
- Customer Experience Sales
- Store Design
- Store Layouts
- Cash Register
- Professional Cleaning
- Supervisory Skills
- Team Leadership
- Appointment Scheduling
- Supply Ordering
- Company Secretarial Work
- Billing Process
- Customer assistance
- Communication Skills
- Organizational Experience
- Employee management
- Customer relations
- POS systems
- Stock management
- Policy enforcement
- Performance improvements
- Product promotion
- Conflict resolution
- Employee relations
- Loss prevention
- Sales training
- Customer service delivery
- Floor management
- Patron satisfaction
- Customer service
- Teamwork and collaboration
- Decision-making
- Team leadership
- Goal setting
- Problem resolution
- Negotiation and conflict resolution
- Professional and courteous
- Good judgment
- Task delegation
- Attention to detail
- Problem-solving abilities
- Positive attitude
Languages
English
Romanian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Floor Manager
FashionDeal.nl / Amsterdam
03.2022 - 04.2024
Supervisor
The Student Hotel (now The Social Hub)
12.2021 - 03.2022
Medical Receptionist
Swiss Clinics
06.2020 - 10.2021
Assistant Manager
Ramiprinting
10.2019 - 05.2020
Customer Service Specialist
Swiss Clinics
03.2018 - 10.2019
Assistant Store Manager
Carrefour Express
06.2016 - 10.2017
Assistant Manager
QubeBar Agency
05.2014 - 05.2016
Bachelor's Degree - Foreign languages and literatures
Decebal Bilingual High School
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