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Experienced Problem Manager with overall 6 years and 8 months of experience in Retail and IT Support industry. Excellent reputation for resolving problems and improving customer satisfaction.

Currently handling entire US market for British Petroleum as part of Problem management analysis and driving effective problem solving and decision-making with analytics,troubleshooting and leading to an effective resolution management,remediation planning and execution.

Management of lifecycle of Problem records, opening and managing of pro-active Problem records, mainly based on trend analyses with responsibility on proper Root Cause Analysis (RCA), Preventative Actions management and Problem Closure involving responsible owners.

Psychology graduate with a strong background in behavioral health and member support. experienced in crisis de-escalation, active listening, and behavioral analysis, i excel at building trust with clients and maintaining professionalism under pressure. My dedication to empowering individuals is complemented by my ability to communicate effectively and collaborate with diverse teams to enhance emotional well-being and achieve personal goals.

 Motivated, empathetic, and compassionate Certified Phlebotomist and Medical Assistant with a strong track record in clinical, surgical, and administrative customer service. CBRF certified and equipped with extensive experience in providing exceptional patient care. Seeking a growth-oriented company that values effective communication and teamwork for fostering individual and collective success. 

Managed renovation projects and equipment replacement initiatives, ensuring timely completion and adherence to budget constraints. Implemented comprehensive safety protocols, resulting in a significant reduction in workplace incidents. Demonstrated strong project management skills through effective coordination of resources and stakeholder communication. Achieved operational efficiency through strategic planning and execution of facility upgrades.
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Self-motivated drive and multitasking

Mihaela Boligari

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Problem Manager

Incident Manager

Information Technology Analyst

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License - Speciality Informational Security

Bachelor - undefined

Bachelor -

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Problem Manager

Incident Manager

Information Technology Analyst

Bachelor - undefined

License - Speciality Informational Security

Bachelor -

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