Mihaela Boligari
Norrtälje,A
Overview
8
8
years of professional experience
1
1
Certification
Work History
Problem Manager
Stefanini Sweden AB
03.2020 - Current
Outsource for ExtendaRetail
Incident Manager
Stefanini MOL SRL
02.2019 - 06.2020
Outsource for ExtendaRetail
Information Technology Analyst
Stefanini MOL SRL
11.2016 - 02.2019
Outsource for ExtendaRetail
Education
License - Speciality Informational Security
Technical University of Moldova
Chisinau, Moldova06-2017
Bachelor - undefined
"Alexandru cel Bun" Theoretical Lyceum
01.2013
Bachelor -
"Stefan Voda" Theoretical Lyceum
01.2012
Skills
- Attentive listening
- Problem analysis/ Problem solving
- Analytical mindset
- ITIL framework
- Incident management
- SLA management
- Customer support
- Technical troubleshooting
- Operations management
- Escalation management
- Technical support coordination
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Adaptability and flexibility
- Task prioritization
Certification
ITIL Foundation
AXELOS Global Best Practice
Issued Dec 2017
Credential ID 6147146.20719472
Languages
Romanian
Native language
English
Advanced
C1
Russian
Proficient
C2
Swedish
Elementary
A2
Timeline
Problem Manager
Stefanini Sweden AB
03.2020 - Current
Incident Manager
Stefanini MOL SRL
02.2019 - 06.2020
Information Technology Analyst
Stefanini MOL SRL
11.2016 - 02.2019
Bachelor - undefined
"Alexandru cel Bun" Theoretical Lyceum
License - Speciality Informational Security
Technical University of Moldova
Bachelor -
"Stefan Voda" Theoretical Lyceum