Michelle Girardi

Founder & Business Manager – Italian Food Shop Europe
E-commerce & Digital Marketing

• Launched and scaled an e-commerce platform selling authentic Italian food products across multiple Nordic and European markets .
• Developed and executed SEO and social media marketing campaigns , increasing brand engagement and customer acquisition.
• Managed international logistics and supply chain , ensuring smooth operations and timely delivery.
• Negotiated with suppliers and optimized pricing strategies to maintain profitability.
• Oversaw website development and UX optimization to enhance customer experience.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Accreditation of athletes
• Welcomed guests to events
• Problem solving
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Helped organize and manage successful events with attendance of over 100 people.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
• Transcribed phone messages and relayed to appropriate personnel
• Introduced customers to resort amenities with pleasant and helpful demeanor
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
• Resolved customer issues quickly and notified supervisor immediately when problems escalated
• Independent management of small tasks
• Collected room deposits, fees, and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Provided exceptional customer service to all guests and escalated concerns where needed
• Alerted guests of venue rules and reported infractions or violations to appropriate parties
• Welcomed guests to events, checked invitations
• Welcomed guests and directed each person to desired room
• Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations
• Accompaniment of the bands in the rehearsal rooms, tuning the instruments and at the concert
• Welcomed guests to events, checked invitations, and oversaw proper seating.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Participated in team-building activities to enhance working relationships
• Increased customer satisfaction by resolving issues
• Resolved problems, improved operations and provided exceptional service
• Worked with customers to understand needs and provide excellent service
• Demonstrated respect, friendliness and willingness to help wherever needed
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Identified issues, analyzed information and provided solutions to problems

• Proven ability to learn quickly and adapt to new situations
• Developed and maintained courteous and effective working relationships
• Strengthened communication skills through regular interactions with others
• Demonstrated respect, friendliness and willingness to help wherever needed
• Self-motivated, with a strong sense of personal responsibility
• Skilled at working independently and collaboratively in a team environment
• Proven ability to develop and implement creative solutions to complex problems
• Paid attention to detail while completing assignments
• Adaptable and proficient in learning new concepts quickly and efficiently

• Demonstrated respect, friendliness and willingness to help wherever needed
• Onboarded new temps by entering employee information into systems
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Used coordination and planning skills to achieve results according to schedule
• Created plans and communicated deadlines to complete projects on time
• Exceeded goals through effective task prioritization and great work ethic
• Maintained excellent attendance record, consistently arriving to work on time
• Collaborated with team members to achieve target results
• Identified issues, analyzed information and provided solutions to problems
• Worked with customers to understand needs and provide excellent service
• Provided information on various sites throughout area, relaying little-known stories to provide interest.

Bachelor of Arts in Responsible Entrepreneurship & Management

Distance learning, full-time program | ECTS: 180|

Istituto Tecnico Settore Economico, Indirizzo Turismo

High School Diploma – Technical Institute for Tourism

📖 Subjects studied: Italian, English, German, Business Economics, Tourism & Hospitality Management, Geography, History, Mathematics, Law & Legislation, Art & Cultural Heritage, Information Technology, Physical Education.

The state exam at the end of the course of studies at Gardascuola- Technical Institute in the economic sector specialized in "Tourism"

Scuola Secondaria di Primo Grado – Gardascuola (Middle School)

📖 Subjects studied: Italian Language & Literature, History & Citizenship Education, Geography, German, English, Mathematics, Science & Technology, Music, Arts & Visual Education, Physical Education & Sports, Catholic Religion.

Scuola Primaria di Varone – Istituto Comprensivo Riva2

📖 Subjects studied: Italian, English, German, History, Geography, Mathematics, Science, Technology & Informatics, Music, Arts & Visual Education, Physical Education & Sports, Catholic Religio