Michael Mitchaell
Oxie
Summary
Seasoned professional with a robust background in project management and technical support, notably at Tetra Pak. Excelled in driving customer satisfaction and team efficiency, leveraging skills in Python, C++, and agile methodologies. Demonstrates exceptional problem-solving and collaboration abilities, ensuring project success and innovation in technical solutions. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Support Engineer Technician Europa & Nordic
EBUSCO B.V
02.2024 - Current
- Troubleshoots and resolves complex technical issues
- Ensures smooth solutions for internal and external customers
- In-depth knowledge of technical systems
- Uses analytical skills to quickly identify and resolve problems
- Communicates effectively and explains technical solutions in an easy-to-understand manner
- Focuses on customer satisfaction in all aspects of work
- Contributes technical expertise and solution-oriented approach for high service quality
- Works continuously to improve support processes
After sales Support Engineer Europa & Nordic
BYD Europe B.V.
01.2022 - 01.2024
- Experienced professional with a solution-oriented approach in technical support and after-sales service
- Responsible for resolving technical issues, advising, and performing after sales repairs
- Focuses on ensuring customer satisfaction and building long-term relationships by providing continued support and solutions
- Skilled at providing technical support and implementing agile solutions, both internally and externally
- Proactive in improving support processes and delivering exceptional service quality
Inspection Technical Engineer and Team Leader
Besikta Bilprovning AB
01.2016 - 01.2022
- Managed a team of eight employees for efficiency and workflow optimization
- Achieved high customer satisfaction through thorough vehicle inspections
- Fostered strong relationships via technical perfection and accuracy
- Led engineers in inspections for quality assurance
Project Leader and Coordinator
Erlandsson Bygg i Stockholm
01.2014 - 01.2015
- Led projects with effective communication and delivery
- Developed sustainable solutions aligning with company vision in land, construction, and real estate
- Provided feedback and coaching for team development
- Managed budgeting and resource allocation to meet financial constraints
Senior Project Manager
Tetra Pak
05.2012 - 06.2014
- Company Overview: Tetra Pak, Middle East
- Manage pre-projects and projects in processing area or integrated business
- Collaborate with customer, sales, engineering, and business units to address customer needs and provide engineering solutions with technical specifications and value-based quotations
- Full responsibility for project management including scope, cost, and schedule
- Manage customer expectations and provide balanced solutions
- Ensure necessary resources and competencies are available for project implementation
- Lead teams in preparing functional diagrams, flow charts, layouts, schedules, technical descriptions, and value calculations
- Organize and coordinate site activities and source service providers
- Follow Project Governance processes
- Tetra Pak, Middle East
Customer Project Leader
GE Healthcare
06.2011 - 05.2012
- Responsible for Diagnostic Imaging products, managing private chains, projects, and revenue share accounts
- Provide leadership in project planning and execution, supporting customers and sales representatives
- Project and site management to meet quarterly commitments, managing key dates and monitoring teams
- Ensure project closure aligns with company revenue goals
- Attend weekly business review meetings, ensuring quality in equipment delivery and installation
- Manage resources and adjust plans as needed to match forecast and business objectives
Apple Product Specialist and Technician
Lan Master AB
Malmö
01.2007 - 01.2012
- Provided expert guidance in setting up, configuring, and managing Apple products, including macOS devices, to resolve technical challenges for a colleague
- Implemented and maintained scalable solutions using Apple Configurator, Apple Profile Manager, Munki, and Ivanti, ensuring seamless functionality and system continuity
- Delivered professional technical support, prioritizing accuracy, timeliness, and customer satisfaction, reflecting exceptional quality and reliability
Processing Project Engineer
Tetra Pak
06.2009 - 06.2011
- Deliver projects and meet/exceed customer expectations
- Prepare proposals, detailed costing, and contract documents for negotiations
- Plant engineering for dairy, juice, and ice cream plants
- Implement common tools and processes, ensuring adherence and closing gaps
- Drive project governance process
- Develop competence in a growing market
- Contribute to Key Account Teams and project implementations
Test Department Leader
Sony Ericsson Mobile Communications
Lund
01.2001 - 01.2007
- Managed a team of 18 people and lead testing, documentation, and reporting of functional requirements
- By improving processes and collaborating closely with the product team, I ensured high-quality and efficient delivery
- The experience as a tester gave me deep insight into the entire development chain and strengthened my ability to drive successful solutions
- Collaborated closely with development teams to identify and resolve software defects
- Coordinated cross-functional meetings to align testing efforts with project timelines
- Engaged in risk management by identifying potential issues early in the testing lifecycle
Education
School of Engineering - Project Management, organization and leadership, lean methodology, contracting, quality, environment and occupational health
01.2022
Bachelor's Degree - Technical Engineering
Chalmers University of Technology
07.2000
Skills
- EV Certifications
- Technical support
- Project management
- Project Leadership, Project Coordination
- Remote Support Certification
- Charging Stations Testing
- ISO 15118, Solar Technology Systems
- Agile, Scrum
- Windows, Linux, Unix, and macOS
- AWS, Azure, and GCP
- Python, C, and SQL
- TCP/IP, VPN, and Firewalls
- System Protection, Communication
- Collaboration, adaptability
- Problem-Solving
- Financial acumen, Microsoft Office
- Action-Oriented
- Cultural Fluency
Websites
Certification
- EV Technical Engineering, 02/23
- Project Management, 06/20
- RISE Certification for Charging Stations, 2023
- ISO 15118 Certification, 2023
Hobbies and Interests
- Daily exercise routine at the gym
- Quality time with family and friends
- Passionate about technology and continuous learning
Timeline
Support Engineer Technician Europa & Nordic
EBUSCO B.V
02.2024 - Current
After sales Support Engineer Europa & Nordic
BYD Europe B.V.
01.2022 - 01.2024
Inspection Technical Engineer and Team Leader
Besikta Bilprovning AB
01.2016 - 01.2022
Project Leader and Coordinator
Erlandsson Bygg i Stockholm
01.2014 - 01.2015
Senior Project Manager
Tetra Pak
05.2012 - 06.2014
Customer Project Leader
GE Healthcare
06.2011 - 05.2012
Processing Project Engineer
Tetra Pak
06.2009 - 06.2011
Apple Product Specialist and Technician
Lan Master AB
01.2007 - 01.2012
Test Department Leader
Sony Ericsson Mobile Communications
01.2001 - 01.2007
School of Engineering - Project Management, organization and leadership, lean methodology, contracting, quality, environment and occupational health
Bachelor's Degree - Technical Engineering
Chalmers University of Technology
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