Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Michael Frederiksen

Michael Frederiksen

GBG,W

Summary

Experienced General Manager in the hospitality industry with a history of F&B manager positions in Denmark and Guadeloupe, where my focus has been on education, quality, and cost control. Through my work as Area Manager in Sweden and France I am used to adapting to new business areas and staff environments. I have moved Boulebar as well as my hotel towards a steady revenue. I love developing people and get motivated by seeing result of planned analytic work. It all starts with employees. For me this is the most important tool in the hotel business. Companies can build new, fancy venues, but it is the staff that makes the difference between good and great. I always try to find the right person for right position. This is, in my experience, the key to success. I learned that effective routines and motivating leadership is high importance to reach team goals. Trying daily to get my colleagues to take ownership, leading by example, to exceed the expectations of the guest, I think, is the foundation of today's tough competition in the service industry. When I was young I played football on elite level for many years. This taught me the importance of being a team player - still one of the key ingredients of my leadership.

Overview

21
21
years of professional experience

Work History

Owner

Warfsholm
Gotland
01.2020 - Current
  • Build and develop Warfsholm as a hotel and restaurant destination.
  • Salaries, cost control and accounting
  • Set up Warfsholm as a sustainable hotel and restaurant.
  • Revenue management.
  • Renovations and investments to increase sales.
  • Growth increased from 3 MSEK to 13 MSEK in 5 years.

Sweden Area Manager

Boulebar
01.2017 - 01.2020
  • Operate and develop Boulebar Sweden Area West
  • Ensure company values, concept and policies
  • 3 venues
  • 150 employees
  • Manage daily operation together with department managers
  • Optimize profit and secure product quality
  • Increase growth balanced with increase customer satisfaction
  • Sales and Marketing responsible (2 sales/2 marketing in Area)

General Manager

Langley Hotels
01.2015 - 01.2017
  • Overall responsible for daily hotel operations
  • 180 rooms, 80 employees
  • Educate and follow up department managers
  • Key figures and online reviews goals are reached
  • Revenue management through online channels/tour operator
  • Secure hotel property standard and plan investments

Area Manager

Langley Hotels
Chamonix
01.2014 - 01.2017
  • Overall responsible for Tignes, Val d'isere and Val Thorens
  • 5 Hotels
  • 140 employees
  • Daily operation together with Hotel Managers
  • Budget and cost control follow up
  • Secure guest satisfaction and follow ups
  • Control maintenance, cleaning and property standard
  • Revenue management overall hotel and tour operator

General Manager

Langley Hotels
01.2013 - 01.2015
  • Overall responsible for daily hotel operations
  • 150 rooms, 45 employees
  • Growing profit, customer service, quality and cleanliness of the hotel
  • Set and implement routines
  • Secure standard of maintenance in resort
  • Startup online booking/revenue management

Hotel Manager

Langley Hotels
01.2011 - 01.2013
  • Hotel manager Langley Hotel Victors, French Alps
  • Winter Operation manager for the Resort

Country Manager

Nespresso
01.2006 - 01.2010
  • Opening and operating Nespresso Denmark Boutique & Bar
  • Strategic marketing planning of B2B in Denmark
  • After-sales and logistics responsible Denmark
  • F&B responsible

F&B Manager

Select Service Partner
01.2004 - 01.2006
  • Follow-up daily operations of 7 restaurants in cooperation with unit managers
  • Budget follow-up
  • Coaching unit managers and team towards set goals/budget
  • Setting daily routines for operation

Education

HJØRRING BUSINESS SCHOOL
01.1996

Skills

  • CUSTOMER SERVICE
  • MARKETING PLANNING
  • OPERATIONS MANAGEMENT
  • BUSINESS TO BUSINESS
  • BOOKKEEPING
  • INVESTMENTS
  • ACCOUNTING
  • SALES
  • STRATEGIC MARKETING
  • COOPERATION
  • REVENUE MANAGEMENT

Languages

  • Danish
  • French
  • Swedish
  • English
  • German

References

References available upon request.

Timeline

Owner

Warfsholm
01.2020 - Current

Sweden Area Manager

Boulebar
01.2017 - 01.2020

General Manager

Langley Hotels
01.2015 - 01.2017

Area Manager

Langley Hotels
01.2014 - 01.2017

General Manager

Langley Hotels
01.2013 - 01.2015

Hotel Manager

Langley Hotels
01.2011 - 01.2013

Country Manager

Nespresso
01.2006 - 01.2010

F&B Manager

Select Service Partner
01.2004 - 01.2006

HJØRRING BUSINESS SCHOOL
Michael Frederiksen