MERLIN KENGNE
BIOMEDICAL AND HOSPITAL TECHNICIAN
ISTANBUL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in French and English.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Sales Representative
NAPIH BIO-STANDARD
DOUALA
04.2021 - 05.2022
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Documented customer interactions using SalesForce to capture data in processing system.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Minimized process lags through strategic sourcing and customer expectation management.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Increased sales by offering advice on purchases and promoting additional products.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Biomedical Technician
NAPIH BIO-STANDARD
BAMENDA
01.2021 - 05.2022
- Provided validation, inspection, repairs and maintenance on clinical biomedical equipment.
- Documented service and repair procedures accurately and completely and submitted monthly reports to manager.
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
- Performed preventive maintenance for medical equipment.
- Responded to customer requests for service and repairs within 24 hours.
- Assisted customers with budget planning and recommendations on cost-effective replacement alternatives for outdated, issue-prone equipment.
- Performed urgent device corrections and biomedical equipment recalls.
- Maintained safe work environment and adhered to privacy regulations.
- Performed Electrical Safety Inspections (ESI) and Performance Assurance (PA) inspections.
- Managed multiple capital projects simultaneously to increase production and improve quality and product line expansions.
Education
High School Diploma -
GOVERMENT TECHNICAL HIGH SCHOOL (GTHS)
KUMBA, CAMEROON 06.2014 - 06.2014
Skills
Client Service
Timeline
Sales Representative
NAPIH BIO-STANDARD
04.2021 - 05.2022
Biomedical Technician
NAPIH BIO-STANDARD
01.2021 - 05.2022
High School Diploma -
GOVERMENT TECHNICAL HIGH SCHOOL (GTHS)
06.2014 - 06.2014
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