Menna Allah Mousa
Cairo
Summary
Motivated and certified Human Resources professional with a strong academic foundation and practical experience in employee training, talent acquisition, and organizational development. Completed the SHRM-accredited HRCP (Human Resources Certified Professional) diploma at SABA, covering core HR functions including personnel management, compensation & benefits, and AI in HR. With a background as an English Trainer at Badr University in Cairo, I have delivered numerous training sessions and workshops for employees, combining communication skills with HR best practices. Eager to contribute to dynamic HR teams, with a strong interest in talent development and strategic people management.
Overview
1
1
Certification
Work History
English Trainer and Specialist
Badr University
Cairo
- Delivered 12+ professional development workshops for over 100 staff members, enhancing engagement and overall performance Supported recruitment and onboarding processes in collaboration with multiple departments
- Designed and developed training materials, assessments, and workshop content tailored to organizational needs Conducted training sessions on communication, soft skills, and workplace behavior
- Integrated HR concepts and best practices into training programs to improve team collaboration and productivity
English Agent
Amazon
- Managed 50+ customer interactions daily via chat, email, and phone while maintaining high customer satisfaction levels
- Resolved complex customer issues through effective communication, collaboration, and escalation procedures Utilized CRM systems to track, document, and manage customer cases efficiently
- Demonstrated strong multitasking, problem-solving, and conflict resolution skills in a fast-paced environment
Education
Bachelor's Degree - Linguistics and Translation, English major, Spanish (Second Language)
Badr University
Cairo01-2023
Skills
- Problem-solving abilities
- Teamwork
- MS Office Suite (Word, Excel, PowerPoint)
- Presentation skills
- AI tools in HR
- Strong Interpersonal Communication
Certification
- Human Resources Certified Professional (HRCP), SHRM, SABA, Covered key HR areas: Talent Acquisition, Personnel Management, Training & Development, Compensation & Benefits, Organizational Development, and AI Applications in HR.
- Public Relations Course, Middle East News Agency,
Focused on effective communication strategies, media handling, and organizational image management.
Training and Key Projects
- Practical HR Workshops, SABA, Participated in hands-on workshops as part of the HRCP program, focusing on real-world HR challenges and strategic HR practices.
- Employee Training & Workshop Facilitation | Badr University, Cairo
Technical Skills
- Microsoft Office (Word, Excel, PowerPoint)
- CRM Systems
- AI Tools in HR
- HR analytics
Soft Skills
- Strong communication and interpersonal skills
- Ability to work efficiently in a team
- Detail-oriented with a focus on accuracy
- Capable of managing multiple tasks with high accuracy
Languages
English
Advanced (C1)
C1
Spanish
Beginner
A1
Arabic
Native
Native
Timeline
English Trainer and Specialist
Badr University
English Agent
Amazon
Bachelor's Degree - Linguistics and Translation, English major, Spanish (Second Language)
Badr University