Melissa D M Bastos
Lidingö,Stockholm
Summary
A results-oriented professional with comprehensive industry knowledge and expertise in sales. Demonstrates a deep understanding of the sales cycle and product knowledge, coupled with ethical selling practices and proactive prospecting. Possesses strong market awareness, time management excellence, and technical product understanding. Skilled in cultivating long-term relationships, offering commercial insightfulness, and confident communication.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Operations and Sales Lead
agood company
Lidingö, Stockholm
09.2024 - Current
- Created detailed reports on operational performance, providing valuable insights for decision making.
- Developed comprehensive operational plans to optimise performance.
- Managed customer complaints effectively, restoring confidence in our products and services.
B2B Sales Executive
agood company
Lidingö, Stockholm
01.2023 - 05.2023
- Identified new business opportunities by researching and analysing sales options.
- Developed proposals and quotes based on customers' needs; won significant contracts.
- Cultivated strong relationships with clients, developed customer loyalty.
Diabetes Market Access
Medtronic
São Paulo, São Paulo
11.2019 - 02.2020
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Diabetes Sales Rep
Medtronic
São Paulo, São Paulo
08.2015 - 10.2019
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Pioneered innovative sales strategies for increased market penetration.
Diabetes Sales Rep
Abbott
São Paulo, São Paulo
08.2014 - 08.2015
- Fostered strong customer relationships through exceptional service.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
Diabetes Sales Rep
Novartis
São Paulo, São Paulo
03.2014 - 08.2014
- Maintained thorough records of all sales activities to ensure transparency.
- Optimised sales presentations using persuasive communication techniques.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
Diabetes Technical Consultant
Roche
São Paulo, São Paulo
09.2011 - 02.2014
- Improved client satisfaction with timely resolution of their technical concerns.
- Delivered high-level technical support to clients.
Diabetes Educator
Sanofi
São Paulo, São Paulo
08.2005 - 09.2011
- Educated families of patients about the disease's nature, effects, and management methods, promoting increased understanding within households.
- Utilised advanced communication skills to explain complex medical information to patients.
- Set up regular check-ins with patients maintaining close track of progress made.
Customer service executive
Aventis
São Paulo, São Paulo
06.2003 - 08.2005
- Offered additional products and services to boost company sales.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
Education
Certificate of Higher Education - Sales
BSP
São Paulo 07.2016 - 12.2017
Post-Degree - Nutrition
UNASP
São Paulo 01.2005 - 12.2005
Diploma of Higher Education - Nutrition
UNASP
São Paulo 01.2001 - 12.2004
Skills
- Comprehensive industry knowledge
- Product knowledge expertise
- Ethical selling practices
- Market awareness
- Time management excellence
- Commercial insightfulness
- Confident communicator
- Detail oriented
Languages
Portuguese
Native
English
Fluent
Swedish
Elementary
Personal Information
- Age: 42
- Nationality: Brazilian
Timeline
Operations and Sales Lead
agood company
09.2024 - Current
B2B Sales Executive
agood company
01.2023 - 05.2023
Diabetes Market Access
Medtronic
11.2019 - 02.2020
Certificate of Higher Education - Sales
BSP
07.2016 - 12.2017
Diabetes Sales Rep
Medtronic
08.2015 - 10.2019
Diabetes Sales Rep
Abbott
08.2014 - 08.2015
Diabetes Sales Rep
Novartis
03.2014 - 08.2014
Diabetes Technical Consultant
Roche
09.2011 - 02.2014
Diabetes Educator
Sanofi
08.2005 - 09.2011
Post-Degree - Nutrition
UNASP
01.2005 - 12.2005
Customer service executive
Aventis
06.2003 - 08.2005
Diploma of Higher Education - Nutrition
UNASP
01.2001 - 12.2004
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