Melissa D M Bastos
Lidingö,Stockholm
Summary
A results-oriented professional with comprehensive industry knowledge and expertise in sales. Demonstrates a deep understanding of the sales cycle and product knowledge, coupled with ethical selling practices and proactive prospecting. Possesses strong market awareness, time management excellence, and technical product understanding. Skilled in cultivating long-term relationships, offering commercial insightfulness, and confident communication.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work history
Operations and Sales Lead
agood company
Lidingö, Stockholm
2024.09 - Current
- Created detailed reports on operational performance, providing valuable insights for decision making.
- Developed comprehensive operational plans to optimise performance.
- Managed customer complaints effectively, restoring confidence in our products and services.
B2B Sales Executive
agood company
Lidingö, Stockholm
2023.01 - 2023.05
- Identified new business opportunities by researching and analysing sales options.
- Developed proposals and quotes based on customers' needs; won significant contracts.
- Cultivated strong relationships with clients, developed customer loyalty.
Diabetes Market Access
Medtronic
São Paulo, São Paulo
2019.11 - 2020.02
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Diabetes Sales Rep
Medtronic
São Paulo, São Paulo
2015.08 - 2019.10
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Pioneered innovative sales strategies for increased market penetration.
Diabetes Sales Rep
Abbott
São Paulo, São Paulo
2014.08 - 2015.08
- Fostered strong customer relationships through exceptional service.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
Diabetes Sales Rep
Novartis
São Paulo, São Paulo
2014.03 - 2014.08
- Maintained thorough records of all sales activities to ensure transparency.
- Optimised sales presentations using persuasive communication techniques.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
Diabetes Technical Consultant
Roche
São Paulo, São Paulo
2011.09 - 2014.02
- Improved client satisfaction with timely resolution of their technical concerns.
- Delivered high-level technical support to clients.
Diabetes Educator
Sanofi
São Paulo, São Paulo
2005.08 - 2011.09
- Educated families of patients about the disease's nature, effects, and management methods, promoting increased understanding within households.
- Utilised advanced communication skills to explain complex medical information to patients.
- Set up regular check-ins with patients maintaining close track of progress made.
Customer service executive
Aventis
São Paulo, São Paulo
2003.06 - 2005.08
- Offered additional products and services to boost company sales.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
Education
Certificate of Higher Education - Sales
BSP
São Paulo 2016.07 - 2017.12
Post-Degree - Nutrition
UNASP
São Paulo 2005.01 - 2005.12
Diploma of Higher Education - Nutrition
UNASP
São Paulo 2001.01 - 2004.12
Skills
- Comprehensive industry knowledge
- Product knowledge expertise
- Ethical selling practices
- Market awareness
- Time management excellence
- Commercial insightfulness
- Confident communicator
- Detail oriented
Languages
Portuguese
Native
English
Fluent
Swedish
Elementary
Personal Information
- Age: 42
- Nationality: Brazilian
Timeline
Operations and Sales Lead
agood company
2024.09 - Current
B2B Sales Executive
agood company
2023.01 - 2023.05
Diabetes Market Access
Medtronic
2019.11 - 2020.02
Certificate of Higher Education - Sales
BSP
2016.07 - 2017.12
Diabetes Sales Rep
Medtronic
2015.08 - 2019.10
Diabetes Sales Rep
Abbott
2014.08 - 2015.08
Diabetes Sales Rep
Novartis
2014.03 - 2014.08
Diabetes Technical Consultant
Roche
2011.09 - 2014.02
Diabetes Educator
Sanofi
2005.08 - 2011.09
Post-Degree - Nutrition
UNASP
2005.01 - 2005.12
Customer service executive
Aventis
2003.06 - 2005.08
Diploma of Higher Education - Nutrition
UNASP
2001.01 - 2004.12