MEGHA DHIMAN
Göteborg
Summary
Experienced System Manager, Scrum Master and System Tester with 12+ years of experience at Ericsson, driving end-to-end delivery, facilitating high-performing Agile teams, and leading complex systems, platforms, and product initiatives across telecom domains. Detail-oriented System Test Engineer with strong experience in system, integration, and regression testing within complex software and telecom environments. Proven ability to plan, prepare, and execute end-to-end system-level test cases based on requirements and design specifications, with a strong focus on customer-like, production-grade verification. Experienced in creating and maintaining comprehensive test documentation, reproducing and tracking defects, and collaborating closely with developers and system owners to ensure high-quality deliveriesExpertise in Agile coaching, stakeholder alignment, cross-functional team leadership, and continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
System Manager
Ericsson AB
Göteborg
12.2020 - 04.2025
- Led Agile delivery for system-level initiatives, collaborating with cross-functional teams across markets to define scope, prioritize epics, and ensure predictable delivery.
- Partnered with Product Owners to refine backlogs, align priorities, and convert customer needs into high-quality user stories and acceptance criteria.
- Monitored KPIs including system performance, quality trends, and operational insights to support data-driven planning and issue resolution.
- Strong understanding of E2E telecommunication technologies, system monitoring tools, and scripting languages.
- Ability to analyze system performance data, identify trends, and resolve issues.
- Collaborated with engineering leads to resolve blockers, manage risks, and improve system reliability, stability, and performance.
- Drove process improvements that enhanced team efficiency, reduced cycle time, and improved cross-team communication.
- Coordinated project timelines, budgets, and resource planning for major delivery workstreams.
- Facilitated stakeholder communication through reports, dashboards, and strategic planning reviews.
- Proficient in conveying technical information to non-technical stakeholders.
- Collaborated with team members to develop strategies for improving system reliability and stability.
- Experience in managing projects, timelines, resources, and budgets.
- Strong collaboration skills and ability to work with cross-functional teams.
Research on Critical-IOT for Railway System
Ericsson
12.2021 - 01.2023
- Conducted an in-depth study on C-IoT applications in railway systems, focusing on real-time monitoring, predictive maintenance, and automated operations.
- Developed a proof-of-concept (PoC) for IoT-based track monitoring and fault detection using machine learning.
Scrum Master and Senior Verification Lead
Ericsson India Private Limited
Gurgaon
02.2018 - 05.2019
- Led Scrum ceremonies: Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives for multiple Agile teams.
- Addressed team impediments, optimized workflows, and maintained sprint health, resulting in improved velocity and reduced spillovers.
- Supported PO in refining and prioritizing product backlog aligned with release goals..
- Planned and executed system-level, integration, and regression test cases based on requirements and design specifications in telecom environments.
- Performed customer-centric system verification in production-like environments, validating system behavior under real-world scenerios.
- Set up and validated test environments, managed configurations, prepared test data, and performed basic troubleshooting during system verification.
- Created and maintained comprehensive test documentation including test plans, test cases, checklists, and test reports, and communicated results to stakeholders.
Platform Capacity Management
Ericsson
06.2017 - 01.2018
- Managed hardware capacity (both virtual and physical), ensuring resources met demand across geographically distributed teams.
- Implemented hardware and software standards to optimize operational productivity.
- Conducted thorough testing on hardware and platform combinations, ensuring system readiness and reliability.
Ericsson India GIC Movement
Ericsson
06.2015 - 05.2016
- Managed the migration of VM ESXI blades between data centers, ensuring service continuity during hardware transitions.
- Maintained regular communication with stakeholders to address concerns and provide periodic status updates.
Operations
Airtel India & Airtel Africa
01.2013 - 05.2015
- Delivered 24/7 support for real-time incident management, addressing critical operational issues.
- Performed root cause analysis (RCA) for L3 support incidents, ensuring quick resolution and process improvement.
- Collaborated with cross-functional teams to streamline operational workflows.
Ericsson Aircel, Baraka & Etisalat Operations
Ericsson
01.2010 - 12.2012
- Acted as the Single Point of Contact (SPOC) for operational management across three projects.
- Monitored the performance of live Linux nodes, ensuring minimal system downtime and efficient traffic handling.
- Proactively identified and mitigated risks to prevent major system failures.
Education
MBA - Customer Relationship Management
Symbiosis Institute of Business Management
Pune, India05.2014
Bachelor of Science - Electronics And Communication
Institute of Engineering And Technology
Bhaddal, Punjab, India06.2009
Skills
- Agile Delivery Management & Execution
- Scrum & Kanban Frameworks
- Scaled Agile & Release Planning
- Backlog Management & Prioritization
- Stakeholder & Program Communication
- Sprint Planning, Reviews, Retrospectives
- Risk & Dependency Management
- Coaching, Facilitation & Conflict Resolution
- Continuous Improvement (CI/CD mindset)
- Tools: Jira, Azure DevOps, Confluence, Mingle, Git, Test Link
- Virtualization technologies
- ITIL framework
- System analysis
- System and Application testing
- Integration and Regression Testing
- Project management
- Workshop Facilitation
- VMware
- Tools : Wireshark, BMC Remedy, CANDI
- Git/Gerrit
- Cloud Native
- Python
- Unix, Linux
Certification
- ITIL Foundation v3 certified
- ISTQB Foundation Level Certification
Timeline
Research on Critical-IOT for Railway System
Ericsson
12.2021 - 01.2023
System Manager
Ericsson AB
12.2020 - 04.2025
Scrum Master and Senior Verification Lead
Ericsson India Private Limited
02.2018 - 05.2019
Platform Capacity Management
Ericsson
06.2017 - 01.2018
Ericsson India GIC Movement
Ericsson
06.2015 - 05.2016
Operations
Airtel India & Airtel Africa
01.2013 - 05.2015
Ericsson Aircel, Baraka & Etisalat Operations
Ericsson
01.2010 - 12.2012
MBA - Customer Relationship Management
Symbiosis Institute of Business Management
Bachelor of Science - Electronics And Communication
Institute of Engineering And Technology