Megha Dhiman
Göteborg
Summary
System Manager with over 12 years of experience at Ericsson leading Scrum Master and System Test Lead roles. Proven expertise in converting customer requirements into epics and delivering strategic technical leadership within diverse market areas. Adept at introducing process improvements and fostering team efficiency through Agile methodologies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Manager
Ericsson AB
Göteborg
12.2020 - Current
- Strong understanding of E2E telecommunication technologies, system monitoring tools, and scripting languages.
- Ability to analyze system performance data, identify trends, and resolve issues.
- Monitored and evaluated system performance metrics to identify potential problems.
- Proficient in conveying technical information to non-technical stakeholders.
- Collaborated with team members to develop strategies for improving system reliability and stability.
- Experience in managing projects, timelines,
resources, and budgets. - Strong collaboration skills and ability to work with cross-functional teams.
Scrum Master
Ericsson India Private Limited
Gurgaon
02.2018 - 05.2019
- Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Developed detailed project plans and estimates based on identified risks and options.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
Education
MBA - Customer Relationship Management
Symbiosis Institute of Business Management
Pune, India05-2014
Bachelor of Science - Electronics And Communication
Institute of Engineering And Technology - Bhaddal
Punjab, India06-2009
Skills
- Business analysis and requirements management
- Virtualization technologies
- ITIL framework
- System analysis
- Performance improvements
- Application testing
- Scrum and Agile methodologies
- Project Management
- Program and stakeholder management
- Workshop Facilitation
- Tools: JIRA, Mingle, TestLink, VMware, GIT, Wireshark, BMC Remedy, CANDI
- Version Control: Git, Gerrit
- Containerization and orchestration: Kubernetes, Docker
- Cloud Technologies: Cloud Native, Virtualization
- Scripting and Automation: Python, Shell Scripting
- Operating Systems: Linux, Unix
Certification
- ITIL Foundation v3 certified
- ISTQB Foundation Level Certification
Key Projects
Research on Critical-IOT for Railway System Dec 2021 - Jan 2023
- Conducted an in-depth study on C-IoT applications in railway systems, focusing on real-time monitoring, predictive maintenance, and automated operations.
- Developed a proof-of-concept (PoC) for IoT-based track monitoring and fault detection using machine learning.
Platform Capacity Management Jun 2017 – Jan 2018
- Managed hardware capacity (both virtual and physical), ensuring resources met demand across geographically distributed teams.
- Implemented hardware and software standards to optimize operational productivity.
- Conducted thorough testing on hardware and platform combinations, ensuring system readiness and reliability.
Ericsson India GIC Movement Jun 2015 – May 2016 (Ericsson Linköping)
- Managed the migration of VM ESXI blades between data centers, ensuring service continuity during hardware transitions.
- Maintained regular communication with stakeholders to address concerns and provide periodic status updates.
Airtel India & Airtel Africa Operations Jan 2013 – May 2015
- Delivered 24/7 support for real-time incident management, addressing critical operational issues.
- Performed root cause analysis (RCA) for L3 support incidents, ensuring quick resolution and process improvement.
- Collaborated with cross-functional teams to streamline operational workflows.
Ericsson Aircel, Baraka & Etisalat Operations – Ericsson Jan 2010 – Dec 2012
- Acted as the Single Point of Contact (SPOC) for operational management across three projects.
- Monitored the performance of live Linux nodes, ensuring minimal system downtime and efficient traffic handling.
- Proactively identified and mitigated risks to prevent major system failures.
Timeline
System Manager
Ericsson AB
12.2020 - Current
Scrum Master
Ericsson India Private Limited
02.2018 - 05.2019
- ITIL Foundation v3 certified
- ISTQB Foundation Level Certification
MBA - Customer Relationship Management
Symbiosis Institute of Business Management
Bachelor of Science - Electronics And Communication
Institute of Engineering And Technology - Bhaddal
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