Mayura Thatikonda
Gothenburg
Summary
Driven ServiceNow Specialist with over 5 years of experience in administration and development, focused on maximizing operational efficiency and improving organizational workflows. Skilled in Incident, Problem, and Change Management, as well as HRSD, Service Catalogs, and API integrations. Top-notch communicator with a strong background in scripting, business rule development, and workflow automation, offering excellent time management, multitasking, and problem-solving abilities. Eager to continuously learn new technologies and contribute to both personal and organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialist
HCL Technologies
10.2024 - Current
During this tenure, I actively contributed to DevOps and Agile environments by developing and managing ServiceNow applications, handling cloning, patching,health scans and upgrade activities while resolving mid-server issues. As a developer, I implemented features by creating client scripts, business rules, and UI policies, while optimizing workflows and service catalogs to enhance system functionality. Additionally, I documented technical designs and collaborated on HI cases and certification expirations to support Agile and DevOps processes for improved platform performance.
Senior Analyst
HCL Technologies
09.2019 - 09.2024
During this tenure, I’ve leveraged my ServiceNow expertise to create and modify tables, applications, and workflows, while deploying Update Sets and managing user roles. I’ve streamlined processes through Client Scripts, Business Rules, and API integrations, ensuring efficient system performance. Additionally, I resolved ServiceNow production issues within SLAs, provided reports to IT management, and documented technical designs to enhance platform functionality.
Education
Bachelor of Technology (Computer Science Engineering) -
Vaagdevi College Of Engineering
Skills
- 5 years of experience as a ServiceNow Administrator/Developer
- Proficient in ServiceNow modules (Incident, Problem, Change, Knowledge, HRSD) and scripting languages
- Experienced in DevOps and Agile environments, with a focus on process improvement
- Strong technical skills in ServiceNow configuration, integration, and data management
- Excellent problem-solving, communication, and teamwork abilities
Websites
Certification
- ServiceNow - Certified System Administrator (CSA)
- ServiceNow - Certified Application Developer (CAD)
- ServiceNow - IT Service Management (ITSM)
- ServiceNow Micro Certification - Service Portal
- ServiceNow Micro Certification - Flow Designer
Accomplishments
- Awarded with O-infinity award in HCL League Achievers for my performance and contribution in HCL Technologies in the year 2022
- Awarded with O-infinity award in HCL League Achievers for my performance and contribution in HCL Technologies in the year 2023
- Selected as one of the IEEE BRAND AMBASSADORS in IEEE society under Hyderabad Section, 2018
Languages
English, Hindi & Telugu
Timeline
Specialist
HCL Technologies
10.2024 - Current
Senior Analyst
HCL Technologies
09.2019 - 09.2024
Bachelor of Technology (Computer Science Engineering) -
Vaagdevi College Of Engineering
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