Mayur Tejnani
Nagpur
Summary
I am Certified ServiceNow Technical Architect(CTA) at Tech-M. My technology forte is ServiceNow and as a ServiceNow developer I take pride to build strategic platform for different clients by end to end implementation and automation of various process application. I am always striving to bring 100% to the work that I do key modules I have worked on are SIR, VR,CSM, ITSM, SACM, DCM(custom), SPM,Web Services, Discovery.
Overview
9
9
years of professional experience
Work History
ServiceNow Platform Owner
Tech-M
01.2024 - Current
- Establishing technical governance, to enable 40+ developers to work on servicenow single development instance within 3 streams
- Right instance stack strategies for client, Establishing proper deployment and release cycle
- Discussing scope and solution the client requirements into different MVP’s Vancouver Upgrade, ATF strategies
ServiceNow Consultant
Tech-M
07.2024 - 12.2023
- Enabling Scripted Rest API for customer Proprietary UI to perform complete case lifecycle for 1st line Agents Swagger Creation for all the API consumers, Test cases through visual studio Story Grooming, Impact assessment and Story walkthrough for each sprint
- To overcome data silos and to have single source of truth for effective Obsolescence process management in Service NOW,custom application was build which eventually reduced manual efforts towards monitoring project status.
ServiceNow Consultant (Onshore Syndey)
Tech-M
02.2022 - 06.2024
- Implementations of Complex service Catalog items, items to create a M365 group in MS-Teams Application owner for ServiceNow application End-To-End Implementation of Virtual Agent Implementation of Self-Service Password Reset Solution Multiple dashboard and Performance Analytic reports to measure SLA’s Microsoft Intune integration to populate Communication devices in CMDB SuccessFactor integration to fetch the csv file to update user data
ServiceNow Consultant
Infosys Ltd
03.2021 - 01.2022
- End-to-End implantation of Vulnerability response Module in ServiceNow Qualys was identified as source of truth for all the vulnerability within servicenow Enabled various channels to log vulnerability in servicenow Integration with NVD to get all the CVE and CWE entries Qualys integration with custom filtration to avoid non-exploitable vulnerabilities Standardization in reclassification to maintain realistic CMDB Used OOTB Lifecycle for Vulnerable item and groups
ServiceNow Consultant
Infosys Ltd
01.2019 - 02.2021
- ServiceNow was identified as an assurance tool to support device care Management for one of the telecom client A custom application was created extending servicenow case table Different classes were created for different types of Device (Dongle,Tables,routers,Mobile) A robust workflow driven service portal was created for Agents to log cases into serivenow
- Automated various Device Check from 3rd party using Rest Web Services within the workflow Using Service ATF different test for Scripted API were built for Sanity on different intances Guided Workflow were created which allows Agent for panel by panel transition on Portal based on end user inputs
ServiceNow Offshore Lead
Infosys Ltd
08.2018 - 12.2018
- Modernization of Customer Service and Rapid Remediation of customer issues with a flexible Customer centric view for each customer for a client into energy sector Using Application inheritance implemented CSM to log cases from different channel like email, portal, webpages, web,etc End-to-end CSM implementation in 6 sprints(15-days each sprint), Integration of Servicenow with MDS to load account and contact information into servicenow tables, integration with different webform to lodge a case into Servicenow
- Creation of custom roles for Managers, Agents and end-user Security hardening of instance before Go-live Developed and handled the reports
- Creating and generating the reports and responsible for the Email notifications
- Responsible for maintaining the Forms, Lists, Views, UI policies, UI scripts, UI Actions and other UI elements for Istanbul
- Created and managed data with ServiceNow tables,Users, Groups, and Roles.
ServiceNow Onshore Lead
Infosys Ltd
04.2018 - 06.2018
- Closely worked with client and BA’s on Pre-discovery and Program Incremental planning sessions to get the requirement and freeze the stories to be delivered Developed operational requirements documentation and train operational staff to maintain solution
- Created and implemented the workflows and forms according to the business requirements
- Enabling the swarming (single-call resolution) of various incidents
- Participated in large enhancements and functionality that has already been implemented such as Change, Incident, Problem, Knowledge and developing additional functionality/modules yet to be implemented by our company
- Performed and managed the import sets, update sets, transform maps and moving the update set to production
- Maintaining the integrity of the multiple instances of ServiceNow.
Associate Consultant
Infosys Ltd
07.2017 - 03.2018
- Responsible for various customization of Roles and ACL for Project Management Created Various custom reports by embedding UI page into a dashboard End-to-End implementation of Test Management in servicenow Upgradation of Servicenow instance from Jakarta to Kingston
ServiceNow Developer (System Engineer)
L&T Infotech
12.2015 - 06.2017
- Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs
- Developed operational requirements documentation and train operational staff to maintain solution
- Used business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives
- Utilized Java Scripting in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes
- To customize the instance as per Business needs
- Involved in Creating complex catalog items
- Created and Maintained foundation data - User Accounts, Approvers, Support Groups
- Involved in creating, monitoring, modifying, and publishing service catalog workflows with approvals
- Build reports, gauges, and home pages
- Involved in the configuration of Email Notification and Alerts to notify users about specific activities in the system
- Involved in specifications and performed Service Catalog / Incident / Service Level Management Implementation
- Developed the Security Access controls to maintain the organization accountability
- Developed Business Solutions using AJAX, Business Scripts, and Workflow Automation
- Routing rules-based on services.
ServiceNow Administrator
L&T Infotech
04.2015 - 11.2015
- Solved the requests raised by user support
- Meet the SLA (Service Level Agreement) established
- Participated in the Day-to-day administration
- Actively involved in Incident Resolution and Request Fulfillment on regular basis
- Created and Maintained foundation data - User Accounts, Approvers, Support Groups
- Worked on report creation, distribution
- Involved in data imports and data integrity.
Education
B.E Nagpur University
Certifications Rewards
- Certified Technical Architect
- ServiceNow Certified Implementation Specialist – CSM
- Servicenow Certified Implementation Specialist - Discovery
- Servicenow Certified Implementation Specialist – Service Mapping
- Servicenow Certified Implementation Specialist – ITSM
- Servicenow Certified Implementation Specialist – SIR
- Certified Application Developer
- ServiceNow Certified System Administrator
Personal Information
Date of Birth: 08/28/92
Timeline
ServiceNow Consultant
Tech-M
07.2024 - 12.2023
ServiceNow Platform Owner
Tech-M
01.2024 - Current
ServiceNow Consultant (Onshore Syndey)
Tech-M
02.2022 - 06.2024
ServiceNow Consultant
Infosys Ltd
03.2021 - 01.2022
ServiceNow Consultant
Infosys Ltd
01.2019 - 02.2021
ServiceNow Offshore Lead
Infosys Ltd
08.2018 - 12.2018
ServiceNow Onshore Lead
Infosys Ltd
04.2018 - 06.2018
Associate Consultant
Infosys Ltd
07.2017 - 03.2018
ServiceNow Developer (System Engineer)
L&T Infotech
12.2015 - 06.2017
ServiceNow Administrator
L&T Infotech
04.2015 - 11.2015
B.E Nagpur University
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