Maurice Hirwa
Lund,Skåne
Summary
A results-driven professional with over 8 years of work experience both as a laboratory engineer and a technical support engineer within IT. Adapt at interfacing diverse cross-functional teams; a great communicator and a professional collaborator. I acquired quality control proficiency through my current and previous roles. I am skilled in planning, task prioritization, and time management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Service Engineer
Axis communications AB
Lund
05.2022 - Current
- Providing technical support to customers in order solve complex hardware and software problems.
- Reviewing technical documentation
- Creating technical documentation and training customers.
- Proactively addressing quality related matters
Technical Service Representative
Axis communications AB
Lund
01.2020 - 05.2022
- Handled customer inquiries, coordinated logistics related to products repair activities.
- Worked on projected that aimed at improving processes efficiency.
- Building good relationship with customer and internal departments.
Laboratory Engineer
Linnaeus University
Kalmar
06.2016 - 12.2019
- Carrying out various laboratory and field experiments.
- Laboratory organization and Quality control
- Data gathering and analysis
- Report writing
- Training research group members.
Education
Masters - Natural Sciences
Linnaeus University
06.2016
Bachelors - Biology
University of Rwanda
11.2011
Skills
Quality control
Data collection and analysis
Technical support
Technical document review
Communication skills
IT skills
Training abilities
Salesforce proficiency
Troubleshooting skills
Time management skills
Salesforce proficiency
Languages
- English, Fluent
- French, Fluent
- Swedish, Professional working level
Certification
- Swedish drivers’ license B
References
References available upon request.
Timeline
Technical Service Engineer
Axis communications AB
05.2022 - Current
Technical Service Representative
Axis communications AB
01.2020 - 05.2022
Laboratory Engineer
Linnaeus University
06.2016 - 12.2019
Masters - Natural Sciences
Linnaeus University
Bachelors - Biology
University of Rwanda
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