Matteo Marcellino

•Supported billing process for healthcare services, ensuring accurate invoice creation, verification, and timely submission to patients, healthcare providers, and insurance companies.

• Monitored billing records and payment timelines, identifying discrepancies and coordinating with internal departments to resolve invoicing issues.

• Assisted in maintaining billing compliance with healthcare regulations and internal financial procedures.

•Assisted in management of medical claims, including claim submission, verification of documentation, and follow-up with insurance companies.

• Investigated claim denials or rejections, collaborating with internal teams to correct errors and resubmit claims when necessary.

• Tracked claim processing status and analyzed recurring issues to improve reimbursement efficiency.

•Tools: SAP ERP, Salesforce, Microsoft Excel, Power BI

•Supported Customer Experience team in: order-to-delivery flow, order processing, VMI and after-sales support for customers and account managers, monitoring stock arrivals and production working with supply chain planning teams, solving customer disputes, tracking and reducing customer rejection costs.

• CX Team Scope: create a connection in entire supply chain through order management, with a view for customer satisfaction and cost savings.

• Mindset: Being point of reference in supply chain and our customers in ordering process

1) Order management: processing orders and delivery of orders on time and in full, avoiding cuts and respecting their requested delivery date

2) Satisfying customer needs: Being point of reference for our customers in all processes

3) Ensuring availability of stock with focus on cost controlling

• Tools: SAP ERP, Salesforce, Microsoft Excel, Power BI

•Supported Customer Experience team in: order-to-delivery flow, order processing, VMI and after-sales support for customers and account managers, monitoring stock arrivals and production working with supply chain planning teams

•Mindset: Being point of reference in supply chain and our customer sin ordering process

1) Order management: processing orders and delivery of orders on time and in full, avoiding cuts and respecting their requested delivery date

2) Satisfying customer needs: Being point of reference for our customers in all processes

3) Ensuring availability of stock with focus on cost controlling

• Tools: SAP ERP, Salesforce, Microsoft Excel, Power BIteams, solving customer disputes, tracking and reducing customer rejection costs.

•Supported sales team in managing full client lifecycle, including prospecting, financial and insurance product advisory, policy issuance and after-sales client support.

• Assisted customers in identifying suitable insurance and financial solutions based on their needs, risk profile and financial objectives.

• Monitored policy renewals, contract updates and client portfolios, ensuring compliance with company policies and regulatory requirements.

•Tools: CRM systems, Microsoft Excel, Microsoft PowerPoint, Financial and Insurance Management Platforms.

Supported boutique sales team in delivering a premium customer experience, assisting clients throughout entire sales journey from product presentation to purchase and after-sales support.

• Assisted in maintaining high visual merchandising standards, ensuring product presentation aligned with brand identity and luxury retail guidelines.

• Monitored stock availability, supported inventory activities and coordinated with back-office team to ensure product availability and efficient store operations.

• Tools:POS systems, CRM clienteling tools, Microsoft Excel

•Assisted in maintaining high visual merchandising standards, ensuring product presentation aligned with brand identity and luxury retail guidelines.

• Monitored stock availability, supported inventory activities and coordinated with back-office team to ensure product availability and efficient store operations.

• Tools: POS systems, CRM clienteling tools, Microsoft Excel.