Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mathilda Törnvall Gray

Barcelona

Summary

I currently work at Effective Communications in Barcelona and now it is time for me to move on and look for new challenges.

My friends would describe me as positive, full of energy, solution oriented and curious to learn new things. As a sales representative I do value the skill to listen and to treat people equally which is one of my personal values in life.

I moved to Barcelona in April to work at Effective Communication and I would now like to see more of work life in this fantastic city.

A couple of words that describes my personality is that I am punctual, loyal, well organised and social. I have demonstrated exceptional communication skills and a goal-oriented approach, achieving significant customer engagement and service excellence.

Overview

9
9
years of professional experience

Work History

Telesales Representative

Effective Communications
04.2024 - Current

> I work with outgoing tele sales for the Swedish mobile phone and broadband operator Tele2.

> I have been through training in telesales, customer service, rules and regulations etc

> I appreciate to work with communication, people and service

Cashier, Service Assistant

Spel & Tobak
05.2022 - 04.2024

> I work with all tasks in the store and since it is a small store I also had a lot of responsibilities

> Received deliveries and pick up packages/goods and front them on shelves

> Sell and advice on games with ATG (horses) and Svenska Spel (football for example)

> Responsible for opening and closing

> I appreciated the contact I get with the customers

Cashier in Grocery Store

ICA Kvantum
12.2018 - 05.2022

> I worked with most things in a grocery store, check out, front, unpack, service etc

> I have attended courses in check out systems, security,compliance and customer services

> I appreciate to have customer contact and to help people

Child Minder

Mini SATS
05.2017 - 10.2018

> I worked extra in the creche at a gym.

> The worked involved much responsibility, patience, customer services and focus on solutions

> The work was interesting and fun as I am interested in health and training

> I have attended training in health, exercise and first aid

Breakfast Hostess

Clarion Hotel Sign
12.2016 - 03.2017

> I have worked at Clarion serving breakfast to hotel guests. My responsibilities were to collect plates and to clean up tables to make the restaurant nice for the guests

Conference Hostess

Teamkoncept
01.2016 - 01.2017

> I have at several occasions worked as a conference hostess when the company Teamkocept held a conferences for teachers in health and wellness.

> The conference had between 50-300 participants

> My tasks included to be responsible for registration and service.

Education

High School Diploma -

Grillska High School
Sweden, Stockholm
06-2018

Skills

  • Goal-Oriented
  • Inbound and outbound calls
  • Objection handling
  • Call Management
  • Customer Service, both face-to-face and on phone
  • Sales

Languages

Swedish
Native language
English
Advanced
C1

Timeline

Telesales Representative

Effective Communications
04.2024 - Current

Cashier, Service Assistant

Spel & Tobak
05.2022 - 04.2024

Cashier in Grocery Store

ICA Kvantum
12.2018 - 05.2022

Child Minder

Mini SATS
05.2017 - 10.2018

Breakfast Hostess

Clarion Hotel Sign
12.2016 - 03.2017

Conference Hostess

Teamkoncept
01.2016 - 01.2017

High School Diploma -

Grillska High School
Mathilda Törnvall Gray