Martha Magdalena Germain

• Tailored teaching approach to accommodate individual student needs, promoting academic growth in English.
• Delivered engaging lectures to enhance students' interest in English.
• Upheld high standards of behaviour within the classroom maintaining an optimal learning environment.
• Provided guidance and support to struggling students, leading to significant improvements in their grades.
• Collaborated with other teachers on curriculum development, ensuring consistency across year groups.

Osaka: August 2019 - January 2023

Kyoto: August 2014 - October 2016

• Writing level appropriate news articles for in-house purposes and to enhance the client's experience and proficiency.
• Proofreading and editing client's presentations, theses, marketing proposals, and other confidential documents.
• Perfecting presentation skills (especially prior to business trips, conferences or pitches).
• Established sales record by conducting initial first meetings with potential clients / HR representatives.
• Providing expert finesse and guidelines in non-verbal communications, persuasive communication and selling to foreign market.
• Customizing role plays in order to assist client's language acquisition opportunities or business goals.
• Created vibrant learning atmosphere through interactive exercises and discussions.

• Processing new applications submitted in Volunteer Connection, the Red Cross' online volunteer management system.
• Delivered exceptional customer service and technical assistance. Regular communication with prospective volunteers regarding their options, potential assignments or the most urgent needs of the Red Cross.
• Track all communication with prospective volunteers in Volunteer Connection.
• Crisis communication especially during natural disasters.

Seoul: November 2016 - November 2017

Busan: February 2013 - August 2014

Seoul: Team Manager & Head of Literature

• Assisted with the merger of two prominent branches.
• Research, development, and enforcement of newly established brand culture.
• Consistent communication with headquarters for thorough execution and transparency.
• Set achievable targets (prior to and after the merger), motivating team to swiftly progress and achieve in line with company goals.
• Presenting workshops held at the headquarters, other branches and in-house.
• Acting as arbiter to resolve conflict matters between instructors and management.
• Monitored team development, setting performance objectives and providing constructive feedback for continued growth. Establishing KPI's for team members, supporting their progress (professional and personal development).
• Organizing team building events.
• Standardizing lesson materials for the Master's Literature program.
• Strategizing with Korean management on how to best market this program.
• Engaging learning to foster a love for literature, willingness to discuss reading material and current events, in a critical manner in order to produce university level final essays and final projects.

Busan: Team Manager and Instructor

• Overseeing a team of instructors that predominantly teach elementary learners.
• Leading methodology planning, creating and sourcing lesson materials and textbooks for two summer-, and one winter school.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Spearheading teambuilding sessions with Korean- and foreign instructors to improve camaraderie and communication.
• Ad hoc events, and logistics management.
• Teaching Korean staff communicative English and improving their communication and critical thinking skills.
• Master of ceremonies and set designer of the annual branch talent showcase.

• Developed strategic marketing plans for Deloitte South Africa's Alumni Program.
• Writing content for the program's website, coordinating with web layout and design for marketing campaigns (hard and soft copy).
• Optimized brand storytelling, supporting development of high-quality marketing content and collateral.
• Aligning the program's corporate identity and branding strategies with that of other firm-wide programs and transformation strategies.
• Planned, coordinated and executed national and regional corporate events. Monitored event performances, using digital tracking tools to analyze and report results.
• Frequently interacting with Deloitte's partners and alumni.

• Collaborating with the design team and writing copy for the website. Optimized landing pages, social media posts and online copy for specific audiences.
• Created engaging marketing materials, driving campaign and brand awareness. Writing content for magazine articles and advertisements.
• Determined strategy for social media marketing for cohesive messaging across multiple platforms for NOSA's annual international NOSHCON conference.
• Coordinated promotional activities and trade shows to increase brand visibility and to generate leads.
• Meeting with industry leaders in the build-up prior to the conference.
• Presenting at Occupational Risk Management workshops and teambuilding days.