Hi, I’m
Marketa Simkovic
Hospitality expert
Stockholm,Stockholm
Summary
Dynamic and results-oriented professional with a proven track record in service management and operations within the hospitality industry. Recognized for strong leadership, exceptional communication skills, and a strategic approach to enhancing business processes. Proficient in contract negotiations, customer service and retention, and implementing effective operational strategies to drive organizational success.
Overview
14
years of professional experience
Work History
Strawberry HQ
Contract Manager
12.2021 - Current
Job overview
- Coordinated regular contract reviews to identify areas for renegotiation opportunities.
- Developed strong relationships with customers, fostering mutually beneficial partnerships.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Analyzed new laws and regulations to identify required changes and proactively adjust systems.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- Improved efficiency of contract management processes through the implementation of a centralized database system.
Clarion Collection Hotel Tapto
Hotel Manager
09.2018 - 09.2020
Job overview
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
Strawberry HQ
Assistant Sales Department Manager
09.2014 - 09.2018
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Assisted upper management in strategic decision-making processes utilizing data-driven insights from departmental performance analysis.
- Collaborated with cross-functional teams to achieve company-wide goals and objectives.
- Co-led a team of sales associates, providing training, support, and guidance to improve performance.
- Built relationships with customers and community to establish long-term business growth.
Strawberry HQ
Revenue Manager
09.2010 - 09.2014
Job overview
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
- Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
- Participated in industry conferences and events, staying current on best practices in Revenue Management methodologies.
- Calculated and reconciled monthly screening revenue in accordance with established corporate terms.
- Collaborated with sales and marketing teams to develop targeted campaigns for revenue growth.
- Optimized revenue streams through diligent analysis of key performance indicators and demand patterns.
Education
EHL Hospitality Business SchoolLausanne, Switzerland
Bachelor of Science from International Hospitality Management
08.2007
Skills
- Contract drafting
- Legal Compliance
- Pipeline Development
- Brand Awareness
- Negotiation
- Customer Engagement
- Relationship Building
- Customer Relationship Management (CRM)
- Strategic Planning and Alignment
- Data Analytics
- KPI Tracking
- Proficient in Excel
Languages
Swedish, Slovak, Czech
Native language
English
Proficient
C2
French
Upper intermediate
B2
Timeline
Contract Manager
Strawberry HQ
12.2021 - Current
Hotel Manager
Clarion Collection Hotel Tapto
09.2018 - 09.2020
Assistant Sales Department Manager
Strawberry HQ
09.2014 - 09.2018
Revenue Manager
Strawberry HQ
09.2010 - 09.2014
EHL Hospitality Business School
Bachelor of Science from International Hospitality Management
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