Marika Tashiro
Osaka
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Station Attendant
West Japan Railway Company
09.2018 - 05.2020
- timize daily operations and achieve facility objectives.
- Collaborated with team members to optimize daily operations and achieve facility objectives.
- Reduced safety hazards by consistently maintaining a clean and organized work environment.
- Provided excellent customer service by addressing questions or concerns promptly and professionally.
- Managed inventory of supplies and equipment necessary for smooth transfer station operation, ordering replacements as needed.
- Optimized vehicle traffic flow within the facility, reducing wait times for customers during peak hours.
- Built trustful relationships with customers to encourage return visits.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Facilitated sales of services and goods.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items, and trash from customer areas.
Nursing Assistant
Kansai Medical Hospital
04.2014 - 07.2018
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
- Conducted patient and family education on the importance of proper nutrition, exercise, and self-care practices to foster overall health and wellbeing.
- Educated patients on prescribed medications, ensuring compliance with dosage instructions and awareness of potential side effects.
Education
GED -
Attended Osaka Medical Secretary Welfare & IT Voca
Osaka, JapanHigh School Diploma -
Asukamirai Secondary School
Osaka, Japan03.2012
Skills
Workplace Safety
Reliability and punctuality
Cleanliness and hygiene
Cash handling proficiency
Teamwork and Collaboration
Customer Service
Cash Handling
Organizational abilities
Flexible Schedule
Payment Processing
Safety Monitoring
Attendance recording
Rule Enforcement
Languages
Japanese
Native language
English
Intermediate
B1
Korean
Elementary
A2
Timeline
Station Attendant
West Japan Railway Company
09.2018 - 05.2020
Nursing Assistant
Kansai Medical Hospital
04.2014 - 07.2018
GED -
Attended Osaka Medical Secretary Welfare & IT Voca
High School Diploma -
Asukamirai Secondary School
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